Rachael Mankos
Walnutport,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
33
33
years of professional experience
Work History
Waitress/Customer Service
Kneppers Inn
New Ringgold, PA
04.2005 - Current
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed strong relationships with customers by providing personalized assistance and support.
Secretary/Receptionist
R & R Concrete
Slatington, PA
11.1998 - 04.2005
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Bank Teller/Data Entry
Neffs National Bank
Neffs, PA
06.1992 - 11.1998
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Educated customers about different types of banking services available at the branch.
Education
HIGH SCHOOL DIPLOMA -
Northern Lehigh High School
Slatington, PA01.1992
Skills
- Customer service
- Communication
- Problem-solving
- Patience
- Attention to detail
- Organization
- Multi-tasking
- Confidentiality
Languages
English
Timeline
Waitress/Customer Service
Kneppers Inn
04.2005 - Current
Secretary/Receptionist
R & R Concrete
11.1998 - 04.2005
Bank Teller/Data Entry
Neffs National Bank
06.1992 - 11.1998
HIGH SCHOOL DIPLOMA -
Northern Lehigh High School
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