Rachael Massey
Sanford,FL
Summary
High-performing sales and operations professional with 10+ years of experience driving revenue, building client relationships, and managing high-volume pipelines. Proven success in converting leads, overcoming objections, and improving customer satisfaction. Experienced in remote environments with strong self-management, communication, and CRM expertise. Seeking a high-impact remote role where I can contribute to revenue growth and business success.
Overview
11
11
years of professional experience
Work History
Client Lending Representative
Loan Depot
Irvine, CA
01.2025 - Current
- Manage 80–120+ daily calls (inbound & outbound) to qualify and convert prospects
- Drive pipeline growth by identifying client needs and matching financial solutions
- Increase conversion rates through strong objection handling and relationship building
- Maintain detailed CRM tracking, ensuring accurate reporting and follow-ups
- Collaborate with Loan Officers to move qualified leads through the sales funnel
- Consistently maintain high engagement and conversion performance
- Contribute directly to revenue-generating opportunities
Operations Manager
Revel Roll
Ann Arbor, MI
08.2023 - 10.2024
- Increased revenue by 25% within 3 months through targeted customer strategies
- Led team performance, improving productivity and service delivery
- Implemented systems that reduced costs and improved efficiency
- Managed hiring, training, and performance of staff
Shift Manager
Greektown Hotels and Casinos
Detroit, MI
08.2022 - 08.2023
- Oversaw operations and performance of 100+ employees
- Maintained high customer satisfaction through fast problem resolution
- Trained teams on service excellence and communication strategies
- Ensured operational efficiency in a high-volume environment
Mortgage Loan Closer
Title Source/ Quicken Loans
Detroit, MI
05.2015 - 02.2017
- Managed loan closing process, ensuring compliance and accuracy
- Built trust with clients during high-value financial transactions
- Coordinated across departments to ensure smooth closings
- Delivered strong customer experience in fast-paced environment
Education
Associate of Science - Business Management
DeVry University
Chicago, IL05-2026
Skills
- High-volume calling (80–300/day 🔥)
- Lead qualification
- Objection handling
- Relationship building
- Managing teams (100 staff 👀)
- Training & coaching
- Process improvement
- Hitting performance goals
- Mortgage / loan experience
- CRM systems (Salesforce, Encompass)
- Client onboarding & documentation
Accomplishments
- Increased sales by 25% in 3 months
- Maintained 95% customer satisfaction rating
- Helped complete a $1.2M project by resolving lender issues
- Delivered projects 3 weeks ahead of schedule and 15% under budget
- Known for high-volume outreach and strong conversion ability
Timeline
Client Lending Representative
Loan Depot
01.2025 - Current
Operations Manager
Revel Roll
08.2023 - 10.2024
Shift Manager
Greektown Hotels and Casinos
08.2022 - 08.2023
Mortgage Loan Closer
Title Source/ Quicken Loans
05.2015 - 02.2017
Associate of Science - Business Management
DeVry University