Rachael Merlau
Last Call Cocktail
Rochester,NY
2027
years of professional experience
Communications leader experienced with client and organizational communications, driving client engagement and support while communicating value of services and products.
Work History
Lead Event Bartender
- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Collaborated with event coordinators to customize drink menus for diverse client needs.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction throughout events.
- Trained new staff on bartending techniques and company standards to ensure consistent service quality.
Server
3 Years 7 Months- Collaborated with chefs, host, food runner, bartender, and other servers to deliver exceptional fine dining experiences, leveraging knowledge of French cuisine and wine.
- Received many outstanding customer reviews.
- Assist Host, food runner and bartender by taking on extra responsibilities to ensure a smooth service.
- Collaborate with lead bartender and head chef to test out new menu items each quarter.
- Supported host, food runner, and bartender by assuming additional responsibilities, enhancing service efficiency.
- Achieved numerous outstanding customer reviews, reflecting commitment to guest satisfaction.
Server Leader and Bartender
2 Years- Collaborated with kitchen staff and managers to create memorable guest experiences.
- Made and created specialty cocktails for each bar guest, my own section’s guests and the entirety of the restaurant’s guests.
- Successfully performed the 28 steps of service to ensure each guest got the best experience and highest form of hospitality.
- Executed 28 steps of service to deliver exceptional hospitality to every guest.
- Received many outstanding customer reviews that went to corporate and have been recognized for having one of the highest sales per person numbers.
- Earned numerous outstanding customer reviews recognized by corporate, contributing to one of the highest sales per person metrics in the restaurant.
Education
B.A. - Communication and Sociology
ServeSafe Certified
Skills
Social Media Management
Fast paced environment adaptability
Conflict resolution
Community Engagement
Relationship Building
Cross-Functional Team Collaboration
Training
Continuous Process Improvement
Timeline
Server
CURE
01.2023 - 2025Read More
Server Leader and Bartender
Texas De Brazil
01.2021 - 01.2023Read More
Rochester Bartending Institute
ServeSafe Certified
Read More
Lead Event Bartender
Last Call Cocktail
2023 - CurrentRead More
State University of New York
B.A. from Communication and Sociology
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