Rachael Parsons

-Successfully supported clients with recovery goals and milestones.

-Coordinated clients with outside resources and support within the community.

-Developed boundaries and rapport with clients through active listening, empathy, and lived experience.

- Maintained detailed case notes and documentation ensuring accurate records of clients progress and achievements.

-Learned how to create a safe and supportive environment within a group to promote shared learning and growth.

-Assisted clients in identifying personal strength and coping skills to maintain their journey in recovery.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.