Rachael Pitts
Salem,AL
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
TSYS
04.2019 - 09.2023
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Processed debit and credit card and electronic check payments.
- Approved and terminated customer contracts upon request.
- Documented and detailed calls and complaints using call center's CRM database.
Nursing Unit Secretary
Encompass Health Rehabilitation Hospital
02.2018 - 03.2019
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Managed office logistics by scheduling appointments
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
Education
Associate of Science - Nursing
Chattahoochee Valley Community College
Phenix City, AL05.2026
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2017
Skills
- Customer Service
- Problem Solver
- Multi-tasking
- Active listening
Timeline
Call Center Customer Service Representative
TSYS
04.2019 - 09.2023
Nursing Unit Secretary
Encompass Health Rehabilitation Hospital
02.2018 - 03.2019
Associate of Science - Nursing
Chattahoochee Valley Community College
High School Diploma -
Smiths Station High School