Rachael Polk
Ladson,SC
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Carolina Ale House- LM Hospitality
Summerville, South Carolina
12.2022 - 11.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Embraced the following job duties – taking charge of kitchen and front of house activities and supervising the front and back of house staff, assigning duties for the staff, overseeing entire operations associated with F&B section, conducting important meetings with clients for determining best arrangements for meetings or banquet or conference, assisting in food service operations, ensuring food requirements meet customer’s taste and preference and networking with suppliers.
- Providing schedules for all staff
Waitress and Waitress Trainer
Carolina Ale House- LM Hospitality
Summerville, South Carolina
04.2019 - 12.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Kept the facility cleaned and stocked with the proper supplies in all departments
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Janitor
Saint George Methodist church
Saint George, South Carolina
10.2016 - 12.2019
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Keep a log book of daily tasks completed for record keeping purposes.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Organized custodial closets to easily find equipment and supplies.
- Moved equipment and furniture to thoroughly clean space.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
Residential House Cleaner
Self Employed Services
, SC
04.2016 - 10.2019
- Swept, vacuumed and mopped hardwood floors.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Cleaned interior windows and wiped down blinds.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Washed walls and ceilings as needed.
- Emptied trash cans in all rooms of the house.
- Organized closets as requested by clients.
- Changed linens on beds as requested by clients.
- Vacuumed carpets and upholstered furniture.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Wiped down exterior doors and door frames.
- Swept porches, decks or patios.
- Assisted with laundry duties upon request from clientele.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
High School Diploma -
Theodore High School
Mobile, AL05-2005
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Product branding
- Budgeting and finance
- Customer service
- Employee engagement
- Operations management
- Adaptability and flexibility
- Reporting and documenting
- Employee supervision
- Employee performance evaluations
- Time management
- Team building
- Team motivation
- Customer service and satisfaction
- Orientating and training
- Goal setting
- Money handling
- Schedule oversight
- Staff training and development
- Problem-solving
- Rewards program oversight
- Vendor relationship management
- Recruitment and hiring
Timeline
Assistant Manager
Carolina Ale House- LM Hospitality
12.2022 - 11.2024
Waitress and Waitress Trainer
Carolina Ale House- LM Hospitality
04.2019 - 12.2022
Janitor
Saint George Methodist church
10.2016 - 12.2019
Residential House Cleaner
Self Employed Services
04.2016 - 10.2019
High School Diploma -
Theodore High School