Rachael Rawlins
Richardson,TX
Summary
Dynamic FF&E project manager with a proven track record at Meteor Education, specializing in relationship management and process improvement. Skilled in negotiating and collaborating with diverse teams to deliver complex projects on time and within budget. Focused on enhancing client satisfaction and building strong partnerships through effective communication and active listening.
Overview
9
9
years of professional experience
Work History
Project Manager
Meteor Education
Texas
08.2024 - Current
- Managed projects of varying sizes, addressing complexity and compliance while fostering positive relationships among teams and stakeholders
- Collaborated with departments throughout project lifecycle, ensuring alignment from initiation to closure
- Facilitate communication between internal teams, clients, vendors and subcontractors to ensure smooth project progress and resolve any issues or conflicts promptly
- Onsite management to include overseeing all FF&E installs, installation crews, product deliveries and client involvement ensuring adherence to safety protocols and quality standards
- Coordinated with team members to enhance customer experience through effective structure, strategy, and shared values
- Prepare and maintain project documentation, including delivery schedules, vendor acknowledgements, change orders, and back charges
- Develop and maintain strong client relationships to achieve a high level of client satisfaction
- Ensured meticulous attention to detail in all tasks performed, ability to work under pressure and adapt to changing priorities
Director of Commercial Coordination & Project Management
Armstrong
Carrollton, Texas
05.2022 - 08.2024
- Hired and led coordination/project management team to enhance project alignment and execution
- Developed and implemented processes and procedures to streamline workflows and enhance project delivery
- Working closely with operations, contractors, sales team, claims and accounting to support a seamless operation
- Assessed departmental weaknesses to inform strategic improvements and drive operational effectiveness
- Built and maintained relationships with our clients and was in direct communication with them during and after the project
- Listen to customer feedback, provided appropriate responses and resolved any issues or concerns
- Participated in monthly management and operations meetings to discuss company direction and goals
National Account Manager
Daryl Flood Workplace Services
Coppell, Texas
01.2018 - 05.2022
- Oversaw revenue generation and profit management for multiple client accounts.
- Identified new opportunities and sales leads through client feedback, contributing to organization's growth strategy.
- Manages full client life-cycle including responding to queries, proposal writing, project completion, relationship management and invoicing on all projects
- Executed FF&E, FM, and TI projects across US and Canada for two major corporate clients, ensuring alignment with client specifications.
- Traveled to manage and oversee FF&E installation and deinstalls. Coordinated with other vendors while on-site.
- Collaborate with Project Managers, Space Planners and Site Coordinators to ensure a successful and smooth install or deinstall
- Work closely with internal teams to manage team communication regarding projects, timelines and budgets
- Directly managed MAC activity, local move crews and out of area crews to ensure projects are completed under identified scope of work and exceed expectations of project
- Communicated project progress and roadblocks to stakeholders, including executive management, and recommended solutions to ensure on-time and on-budget project delivery.
Education
Psychology, Sociology, and Business Course
Collin County Community College
Plano, TX01-1999
Skills
- Project management
- Budget management
- Workflow optimization
- Stakeholder engagement
- Client communication
- Client satisfaction
- Negotiation skills
- Collaboration
- Conflict resolution
- Active listening
- Time management
- Relationship management
Core Proficiencies
- Relationship Building
- Active Listening
- Negotiations
- Collaboration
- Conflict Resolution
- Process Evaluation & Improvement
- Stakeholder Engagement
- Time Management
- Budget Management & Finance
- Project Management
- Customer Service
- Client Communication
Timeline
Project Manager
Meteor Education
08.2024 - Current
Director of Commercial Coordination & Project Management
Armstrong
05.2022 - 08.2024
National Account Manager
Daryl Flood Workplace Services
01.2018 - 05.2022
Psychology, Sociology, and Business Course
Collin County Community College