Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachael Rojas

Van Nuys,CA

Summary

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Windsor Fashions
08.2021 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Host

CULICHITOWN
07.2020 - 02.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Arts - Political Science And Law

California State University - Northridge
18111 Nordhoff St. Northridge CA 91330
05.2024

Skills

  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Retail Operations
  • Customer Service
  • Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Windsor Fashions
08.2021 - Current

Host

CULICHITOWN
07.2020 - 02.2021

Bachelor of Arts - Political Science And Law

California State University - Northridge

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Rachael Rojas