Motivated individual with experience in customer relations and training. Recognized for active listening and problem resolution skills, ready to leverage expertise to enhance team performance and optimize customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Synchrony
Phoenix, AZ
09.2023 - 09.2025
Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
Processed account changes and transactions accurately, ensuring compliance with company policies.
Collaborated with team members to streamline operational processes, reducing response times for customer queries.
Assisted in training new representatives on systems and procedures, fostering a knowledgeable workforce.
Cash Processor
GardaWorld Cash Services
Tempe, AZ
03.2021 - 04.2023
Processed cash deposits and withdrawals, ensuring accuracy and compliance with security protocols.
Operated currency sorting machines to facilitate efficient cash handling and minimize discrepancies.
Conducted daily audits of cash inventory, identifying variances and implementing corrective actions.
Trained new staff on cash processing procedures and safety measures to enhance team performance.