Rachael Ryan
Columbus,OH
Summary
Personable and dedicated manager. Diligent, progressive-thinking, and goal driven with demonstrated passion for building relationships, achieving goals, and growing businesses. Dynamic professional skilled in effective communication and conflict mediation. Proven ability to drive team engagement and train new talent, ensuring operational efficiency and productivity.
Overview
11
11
years of professional experience
Work History
Case Manager/Trainer Assistant
CoverMyMeds
Columbus, Ohio
03.2022 - Current
- Recommended solutions related to program issues in order to maximize workflow and success.
- Applied learned knowledge of Medicare, Medicaid and third-party payer requirements utilizing company eligibility systems to verify patient coverage and policy limitations.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions for the provider to complete.
- Lead team check-ins, 'power hours', team outings, and assisted with overall team engagement.
- Trained newly hired top talent to fill key positions and maximize productivity.
Store Manager
J. Crew
Columbus, Ohio
09.2015 - 06.2019
- Established customer service standards and monitored staff adherence to those guidelines.
- Achieved strategic business initiatives by collaborating with district manager on brand development.
- Facilitated team meetings to communicate goals and enhance staff performance.
- Recruited, trained, and supervised new employees for operational efficiency.
- Oversaw staff scheduling while training team members in customer service techniques.
- Managed daily store operations, ensuring compliance with company policies and procedures.
Education
Some College (No Degree) - Environmental Science
Columbus State Community College
Columbus, OHSkills
- Staff management
- Problem resolution
- Effective communication
- Conflict mediation
- "Blizzard" Spotlight Award Winner
- CMM Innovation Day Finalist
- Slack, SalesForce, and Exel proficient
Timeline
Case Manager/Trainer Assistant
CoverMyMeds
03.2022 - Current
Store Manager
J. Crew
09.2015 - 06.2019
Some College (No Degree) - Environmental Science
Columbus State Community College