Rachael sedeno
SANTA ROSA,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Fleet / Sales /Dispatcher Coordinator
Anvil Builders
Santa Rosa, CA
08.2020 - Current
- Reviewed fleet documents and records to ensure the accuracy of information.
- Coordinated maintenance schedules for vehicles in the fleet.
- Monitored fuel consumption of vehicles in the fleet, and identified areas for improvement.
- Responded promptly to customer inquiries regarding the services provided by fleets.
- Provided support services, such as scheduling appointments and making travel arrangements.
- Investigated claims involving damage or theft of property owned by the company's fleets.
Collision Estimator
GMP Cars
Santa Rosa, California
04.2018 - 08.2020
- Negotiated repair costs with insurance companies.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Assisted customers in understanding their insurance coverage options.
- Performed administrative tasks such as filing paperwork, preparing documents, as needed.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
Education
Certificate - Medical Coding And Billing
Cal Regional
Santa Rosa, NM11-2023
Skills
- Conflict resolution techniques
- Stress management techniques
- Problem-solving capabilities
- Cost-reduction strategies
- Organizational abilities
- Vendor Collaboration
- Customer Relationship Management
Timeline
Fleet / Sales /Dispatcher Coordinator
Anvil Builders
08.2020 - Current
Collision Estimator
GMP Cars
04.2018 - 08.2020
Certificate - Medical Coding And Billing
Cal Regional
Similar Profiles
Antonio OrtegaAntonio Ortega
Traffic Control Flagger at Anvil BuildersTraffic Control Flagger at Anvil Builders
Christiam VargasChristiam Vargas
General Foreman at Anvil BuildersGeneral Foreman at Anvil Builders
Billy KingsboroughBilly Kingsborough
GTM Integration Manager / Sales at Anvil Builders Inc.GTM Integration Manager / Sales at Anvil Builders Inc.