Rachael Serna
San Antonio,TX
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering questions, and providing excellent customer service. Dependable employee with good communication skills, and experience in following standard operating procedures. Successful team player with a willingness to learn new things.
Overview
2
2
years of professional experience
Work History
Office Assistant for HVAC Company
Control Temp TX LLC
Sanderson, Texas
04.2024 - 08.2024
- Maintained office schedule and calendar of workflow and important meetings.
- Demonstrated strong attention to detail while proofreading documents.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Handled registering warranties for the client's new equipment.
- Checked the company mail at the post office.
- Utilized office management software to record customer information, post customer payments, and email customer invoices.
Restaurant Cashier
Chile Con Arnie
Sanderson, Texas
08.2022 - 02.2023
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Welcomed customers and helped inform them about menu items.
- Operated cash register for cash, check, and credit card transactions.
- Counted money in the cash drawer at the beginning and end of shifts.
- Performed end-of-shift duties such as cleaning the cashier station, counting cash drawer, and restocking supplies as needed.
- Contributed to the restaurant's reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Participated in inventory counts, helping to maintain accurate stock levels in the kitchen and on the POS system.
- Provided information about menu offerings and upcoming promotions when appropriate.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
- Maintained a clean and organized checkout area.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting new Items on the menu.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Summer Hire Maintenance Tech
TxDot (Texas Department of Transportion)
06.2022 - 08.2022
- Working knowledge of spot inventories
- scanning and copying documents
- review employee paper accuracy
- Responsible of logging into agency email routinely to ensure all training is up to date.
- Participated in safety meetings
- Shadowed the supervisor to learn general maintenance work.
- Worked with contracts
- Trained with bridge inspector to identify structural damage, brush control, and repairs needed to bridges within the section.
- Maintained confidentiality in handling sensitive information while helping perform administrative tasks.
- Improved roadway markings, ensuring they are visible and adhere to safety standards.
- Maintained roadside vegetation, contributing to aesthetic appeal and safety of highways.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Tracked stock using company inventory management software.
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
Education
Bachelor of Science - Animal Science
Northwest Vista College
San Antonio, TX01-2031
Skills
- Data Entry
- Positive Attitude
- Organizing and Categorizing
- Professional and mature
- Meticulous attention to detail
- Verbal Communication
Timeline
Office Assistant for HVAC Company
Control Temp TX LLC
04.2024 - 08.2024
Restaurant Cashier
Chile Con Arnie
08.2022 - 02.2023
Summer Hire Maintenance Tech
TxDot (Texas Department of Transportion)
06.2022 - 08.2022
Bachelor of Science - Animal Science
Northwest Vista College
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