Rachael Sert
Buzzards Bay,MA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
Bartender
Lindsey's Restaurant
04.2015 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
TGI Fridays
03.2014 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bar Manager
Red Robin
04.2007 - 01.2014
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed staff schedules and maintained adequate coverage for all shifts
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Plymouth South High School
Plymouth, MA06.1998
Skills
- Food Service
- Menu Memorization
- Payment Processing
- Food Running
- Suggestive Selling
- Basic Accounting
- Liquor, Beer, and Wine Knowledge
- Creative Mixology
- Ordering Bar Supplies
Timeline
Bartender
Lindsey's Restaurant
04.2015 - 03.2020
Server
TGI Fridays
03.2014 - 10.2015
Bar Manager
Red Robin
04.2007 - 01.2014
Cape Cod Community College
High School Diploma -
Plymouth South High School
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