Rachael Shoquist
Austin,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
Work History
Front of the House Operations Manager
Tony C's Coal Fired Pizza
03.2023 - 01.2025
- Assisted in recruiting, hiring and maintaining a team of approximately 30 FOH employees.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Interacted well with customers to build connections and nurture relationships.
- Managed bar inventory and ordering to achieve timely and accurate delivery of goods and services.
Manager
Chez Zee American Bistro
09.2018 - 03.2023
- Established and updated work schedules to account for changing staff levels and expected workloads for approximately 40 employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Server Shift Leader
Chez Zee American Bistro
04.2010 - 09.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Scheduling Coordinator
Dr. Michael Nacol
03.2012 - 10.2014
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Scheduled lab tests and collected results.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Implemented EMR for digitizing and organizing over 700+ medical records.
Administrative Assistant II
The University Of Texas Health Science Center
06.2003 - 09.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
High School Diploma -
Anderson High School
Austin, TXSkills
- Project Management
- Customer Relationship Management
- Operations management
- Staff Management
- Operational efficiency
- Verbal and Written Communication
- Inventory management
- Hiring and Training
Timeline
Front of the House Operations Manager
Tony C's Coal Fired Pizza
03.2023 - 01.2025
Manager
Chez Zee American Bistro
09.2018 - 03.2023
Scheduling Coordinator
Dr. Michael Nacol
03.2012 - 10.2014
Server Shift Leader
Chez Zee American Bistro
04.2010 - 09.2018
Administrative Assistant II
The University Of Texas Health Science Center
06.2003 - 09.2009
High School Diploma -
Anderson High School
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