Rachael Smith
Callahan,United States
Summary
Skilled Grocery Team Leader adept at managing store operations, improving sales performance, and maintaining high standards of customer service. Strengths include staff training, inventory management, and strategic planning. Proven ability to increase efficiency by implementing innovative merchandising strategies and workflow improvements. Committed to fostering positive workplace culture and driving team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grocery Team Leader
Publix
Jacksonville , FL
03.2025 - Current
- Ensured that all health department regulations were met by following strict sanitation procedures.
- Communicated effectively with vendors regarding delivery schedules or order cancellations.
- Monitored stock levels throughout the day to identify shortages or overages in supply chain needs.
- Conducted regular checks on price tags to ensure accuracy across all products in the store.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
- Maintained and updated daily records of store inventory, personnel schedules and customer orders.
- Adhered to all safety protocols when handling hazardous materials such as cleaning supplies.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Assisted customers with inquiries regarding product availability or pricing information.
- Supervised staff performance to guarantee adherence to company guidelines and policies.
- Provided feedback on employee performance during weekly meetings with management staff.
- Organized team members to ensure efficient stocking of shelves and backroom areas.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
Grocery Replenishment Specialist
Publix
Jacksonville
05.2021 - 03.2025
- Developed relationships with vendors to ensure timely product deliveries.
- Worked closely with store management team to identify areas needing additional merchandise or restocking.
- Conducted regular audits of shelf conditions in order to maintain quality standards for customers.
- Assisted in the setup of promotional displays throughout the store.
- Maintained accurate inventory levels and replenished stock as needed.
- Resolved issues related to incorrect product placement or damaged goods.
- Provided training and guidance to other members of the team on merchandising techniques and best practices.
- Ensured that all shelves were properly labeled, stocked, rotated, faced, priced, and signed according to company policy.
- Managed daily stocking and backroom organization tasks.
- Reviewed invoices for accuracy prior to processing payment.
- Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods, and HBC merchandise.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Updated pricing information and placed sale tags on designated items.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Assisted customers with locating items and providing recommendations based on preferences.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
Assistant Store Manager
Winn Dixie Supermarket
Jacksonville , FL
09.2013 - 08.2020
- Coordinated with vendors to secure product availability at competitive prices.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Organized weekly meetings with department heads to review progress on key objectives.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-through and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Business Management
Florida State College
Jacksonville, FLSkills
- Customer service
- Team supervision
- Record keeping
- Time management
- Team building
- Conflict resolution
Certification
- CPR/AED certified
Timeline
Grocery Team Leader
Publix
03.2025 - Current
Grocery Replenishment Specialist
Publix
05.2021 - 03.2025
Assistant Store Manager
Winn Dixie Supermarket
09.2013 - 08.2020
Associate of Science - Business Management
Florida State College