- Photography
- Crafting and DIY Projects
- Graphic Design
- Avid Reader
- Baking
Rachael Smith
Bangor
Summary
Detail-oriented professional with strong customer service skills. Experienced in cash handling and data entry, committed to resolving issues and enhancing member satisfaction.
Overview
5
5
years of professional experience
Work History
Loan Services Processor
People First Federal Credit Union
12.2025 - Current
- Disbursed vehicle titles upon loan payment completion.
- Facilitated settlements of financed vehicles in total loss claims.
- Created and delivered satisfaction pieces for home equity loans and satisfied mortgages.
- Assessed home equity settlement documents to ensure compliance with signature requirements.
- Assisted in overseeing vehicle insurance paperwork confirming compliance with credit union guidelines.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Increased productivity by effectively managing workload and prioritizing tasks.
Teller
People First Federal Credit Union
02.2022 - 01.2026
- Processed member transactions efficiently, ensuring accuracy and adherence to credit union policies.
- Maintained cash drawer integrity, balancing daily transactions and minimizing discrepancies.
- Assisted members with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
- Educated members on products and services, promoting financial literacy and informed decision-making.
Cash Control Clerk
Crayola Experience
05.2021 - 03.2022
- Performed regular audits of cash registers and safe, confirming adherence to security protocols and minimizing risks.
- Facilitated smooth operations by ensuring timely bank deposits and maintaining accurate deposit records.
- Trained new cash control clerks, sharing best practices and ensuring a smooth onboarding experience.
- Performed routine audits on cashier drawers, ensuring accurate cash balances at the start and end of each shift.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PASkills
- Document management
- Data entry experience
- Customer service
- Teamwork and collaboration
- Detail orientation
- MS Office proficiency
- Cash handling and management
- Critical thinking
Interests
Timeline
Loan Services Processor
People First Federal Credit Union
12.2025 - Current
Teller
People First Federal Credit Union
02.2022 - 01.2026
Cash Control Clerk
Crayola Experience
05.2021 - 03.2022
High School Diploma -
Cumberland Valley High School