Rachael Stroker
Edwards,CO
Summary
Dedicated, resilient and adaptable professional with extensive experience in physically demanding service industries. Known for strong attention to detail and the ability to manage complex operations while maintaining exceptional customer service in fast paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator Luxury Linen Service
The Linen Lady of Vail
Eagle, CO
03.2013 - Current
- Demonstrate physical endurance by standing for over 10 hours daily and handling laundry bags weighing more than 50 pounds.
- Achieve timely completion of laundry services through effective management of pick-up and delivery processes, along with thorough washing and pressing.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implement quality control measures to maintain high standards of service delivery.
- Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversee the upkeep and systematic arrangement of building spaces and equipment to facilitate seamless business operations.
- Execute operations with a focus on safety and precision to minimize accidents and prevent delays.
Owner/Operator - Luxury Property Mgmt Service
The Home Nanny
Edwards, CO
05.2011 - 05.2015
- Oversaw comprehensive management of high-end luxury home operations, emphasizing quality and client satisfaction.
- Designed and implemented thorough weekly checklists for pre-arrival and post-departure tasks, guaranteeing optimal home condition for homeowner satisfaction.
- Executed detailed housekeeping and landscaping services while coordinating personal shopping to meet client needs.
Front of House Manager
Ritz Carlton Destination Club
Bachelor Gulch/Avon, Colorado
05.2005 - 05.2011
- Supervised daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Supported valet with luggage handling in and out of vehicles, deliver bell carts of luggage to residences on high volume arrival/departure days.
- Supported housekeeping department prepare residents for early arrivals on high volume arrival/departure days.
- Built room reservations in booking software, maintain software programs for room reservations and concierge software.
- Streamlined Front of House operational procedures to increase efficiency and improve arrival and departure guest experiences.
- Coordinated with various departments to fulfill guest requests, resolving issues promptly and effectively.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Recruited, trained, coached, supported and developed team with goal of continuous growth and skill improvement.
Transit Bus Operator and Supervisor
Avon Transit
Avon, Colorado
10.2001 - 04.2005
- Operated transit buses safely and efficiently, ensuring timely service for passengers.
- Trained new operators on operational procedures, safety standards and customer service skills enhancing team performance.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Education
Diploma in Outdoor Education And Small Bus. Mgmt - Outdoor Education
Aoraki Polytechnic
Timaru, New Zealand11.1998
Bachelor of Education - Education
University of Waikato
Hamilton, New Zealand10.1995
Diploma in Teaching - Education
University of Waikato
Hamilton, New Zealand10.1994
Skills
- Strong listening, communication and customer issue resolution skills
- Skilled in booking management systems
- Physical endurance for long shifts
- Meticulous attention to detail
- Cross-functional teamwork
- Experienced in driving large commercial vehicles safely
- Proficient in computer and mobile and radio device operation
- Housekeeping expertise
Certification
Commercial Drivers License Class B with P2 endorsement
Languages
English
Native or Bilingual
Interests
- I participate in a variety of outdoor recreational activities that combine physical activity with outdoor exploration - particularly hiking with my dogs, snowboarding and mountain biking
- Adventure Travel and Road Trips
- Gardening, reading and yoga
Timeline
Owner/Operator Luxury Linen Service
The Linen Lady of Vail
03.2013 - Current
Owner/Operator - Luxury Property Mgmt Service
The Home Nanny
05.2011 - 05.2015
Front of House Manager
Ritz Carlton Destination Club
05.2005 - 05.2011
Transit Bus Operator and Supervisor
Avon Transit
10.2001 - 04.2005
Diploma in Outdoor Education And Small Bus. Mgmt - Outdoor Education
Aoraki Polytechnic
Bachelor of Education - Education
University of Waikato
Diploma in Teaching - Education
University of Waikato
Ritz Carlton Employee of the Year 2008
Received employee of year award for commitment to high level of guest satisfaction and development and implementation of guest service training protocols across all properties with the Ritz Carlton Destination Club brand.