Rachael Voltz
Baraboo
Summary
Motivated and detail-oriented professional with a background in criminal justice and law enforcement. Earned a degree in Criminal Justice with hands- on experience through an internship with the Sauk County Sheriff's Department. Skilled in communication, public safety protocols, and working in fast- paced, high- responsibility environments. Committed to community service and upholding the values of justice and integrity.
Overview
12
12
years of professional experience
Work History
Respite Worker
State of Wisconsin- iLife
04.2018 - 10.2023
- Provide temporary relief to primary caregiver
- Maintain client logs with records of behavior and activities
- Companionship
- Prepare meals according to specific diet
Office Manager
Innervisions Counseling & Consulting Center
12.2019 - 01.2021
- Manage Administration Staff
- Manage Director’s schedule
- Implement and maintain work systems, procedures, and policies
- Set up appointments, conferences, and managing meeting rooms
- Controlling correspondence
- Fulfilling records request
- Collect payments
- Review, approve, and order supply requisitions
- Assign and monitor clerical functions
- Manage our database
- Ensure our therapists files are organized and maintained
- Perform basic HR functions
- Maintain the Crisis Schedule
Patient Services Representative and Switchboard Operator
Sauk Prairie Healthcare – Prairie du Sac, WI
01.2016 - 05.2018
- Responsible for registering patients for inpatient or outpatient services
- Responsible for verifying demographic and insurance information, pre-registration of accounts, and co-payment collections
- Scan health information documents into electronic medical records
- Provide information and direction to individuals at the hospital welcome desk
- Responsible for directing all incoming phone calls into the hospital
Sales Associate
New Balance Factory Store – Wisconsin Dells, WI
10.2014 - 02.2016
- Responsible for providing superior customer service and utilizing product knowledge and service techniques to meet the needs of customers
- Correctly measure and fit customers to appropriate products while educating them on the features and benefits of the products
- Performed stock and inventory functions, such as labeling and price marking items. Handled payment transactions
Internship
Sauk County Sheriff’s Department
06.2015 - 08.2015
- Pursued leads, complaints, and referrals to determine occurrence of criminal activities
- Experienced arrests
- Documented statements, observations and evidentiary materials
- Oversaw the Detective Unit and Dispatch
- Learned hands on what patrol does each day
- Jail: Huber, pods, visitation, intake
Customer Service Representative
Knuckleheads – Wisconsin Dells, WI
07.2013 - 04.2015
- Greeting customers, making sales, cash register operations, and handled customer complaints
- Performed inventory management functions
- Assisted with management functions
Barista
Chula Vista Resort – Wisconsin Dells, WI
01.2012 - 07.2013
- Made drinks to order
- Performed cash register functions
- Trained new employees
- Performed inventory management functions
- Performed general stocking and cleaning duties
Education
Associates Degree - Criminal Justice
Madison Area Technical College
05.2016
High School Diploma - undefined
Baraboo High School
05.2013
Skills
- Proficient in Microsoft Office Suite, Firefox/Internet Explorer, and Outlook E-mail
- Excellent customer service skills
- Outstanding inter-personal skills
- Problem solving
- Adaptability
- Strong work ethic
- Time management
- Collaboration
- Self confidence
- Ability to think on my feet
- Quick learner
- Ethical and honest
Timeline
Office Manager
Innervisions Counseling & Consulting Center
12.2019 - 01.2021
Respite Worker
State of Wisconsin- iLife
04.2018 - 10.2023
Patient Services Representative and Switchboard Operator
Sauk Prairie Healthcare – Prairie du Sac, WI
01.2016 - 05.2018
Internship
Sauk County Sheriff’s Department
06.2015 - 08.2015
Sales Associate
New Balance Factory Store – Wisconsin Dells, WI
10.2014 - 02.2016
Customer Service Representative
Knuckleheads – Wisconsin Dells, WI
07.2013 - 04.2015
Barista
Chula Vista Resort – Wisconsin Dells, WI
01.2012 - 07.2013
High School Diploma - undefined
Baraboo High School
Associates Degree - Criminal Justice
Madison Area Technical College
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