Rachael Whipple
Battle Creek,USA
Summary
To obtain a position within your company offering longevity, dependability, and dedication in return for a rewarding career opportunity. I have great office skills, computer usage, data entry, along with many more useful attributes to offer.
Diligent [Office Managment] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Emmett Township
01.2025 - 10.2025
- Managed daily operations of town administration, ensuring efficient workflow and timely communication.
- Managed public records requests, maintaining accuracy and confidentiality of sensitive information.
- Coordinated public records requests, maintaining compliance with state regulations and enhancing transparency.
- Trained new staff on municipal processes and software applications, fostering a collaborative work environment.
- Led community outreach initiatives, enhancing resident engagement through informational workshops and events.
- Collaborated with elected officials to support strategic planning efforts for local government projects and programs.
- Managed payroll processing for municipal employees, ensuring timely payment and accurate recordkeeping.
- Continuously updated knowledge of local government regulations, allowing for accurate and timely advice to town officials and residents.
- Provided exceptional customer service by addressing resident inquiries promptly and professionally.
- Maintained confidentiality of sensitive information while managing vital records such as birth, marriage, and death certificates.
- Assisted Town Clerk in managing personnel matters including hiring, performance evaluations, scheduling staff hours.
- Supported economic growth within the community by assisting businesses with licensing applications and renewals.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Front Desk Clerk
Dermatology and skin surgery Center
02.2023 - Current
- Checking patients in & out. Filing patient charts, answering phones, scheduling appointments, scheduling appointments for surgeries, filing charts, verifying insurance, collecting co-payments, customer service.
Front Desk Receptionist/Medical Records
Momentous Healthcare Of Battle Creek
10.2021 - Current
- Covid testing, answering phones, filing, data entry, copying, faxing, scanning, making appointments, setting up rides, ordering, accounts payable, accounts receivable, medical records. Etc
- Coordinated communication between medical staff and patients, enhancing overall customer satisfaction.
- Trained staff on use of scheduling software, increasing overall team productivity and service delivery standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Attendant/Receptionist
Holiday Inn
02.2020 - 04.2021
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted in training new staff on service protocols and company policies to enhance team performance.
- Managed customer accounts, ensuring accurate data entry and timely updates for record-keeping purposes.
Dental Assistant
Grace Health
11.2019 - 10.2020
- Assisted in preparation and sterilization of dental instruments and equipment for procedures
- Assisted in patient management and appointment scheduling to ensure smooth clinic operations.
- Educated patients on oral hygiene practices and post-treatment care instructions
- Collaborated with dentists to facilitate smooth communication during procedures
- Enhanced patient comfort through effective communication and empathetic support
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
RESIDENT AIDE
GRAND VISTA OF MARSHALL
08.2017 - 05.2019
- Provided compassionate support to residents, enhancing daily living activities and overall well-being.
- Assisted with personal hygiene, mobility, and meal preparation to promote resident well-being.
- Monitored resident health indicators, reporting changes to nursing staff for timely interventions.
- Assisted with personal hygiene tasks, ensuring comfort and dignity for all residents.
- Followed nutritional plans to prepare optimal meals.
Education
GED -
Harper Creek High School
Battle Creek, MI06.1996
Skills
- Data entry
- Customer service
- Payroll
- Team player
- Patient care
- Front desk
- Microsoft Office
- Microsoft Excel
- Computer literacy
- Hotel experience
- English
- Dental Assisting
- Memory Care
- Home Care
- Restaurant experience
- Supervising experience
- Data collection
- Cashiering (6 years)
- Assistant manager experience (3 years)
- Sales support
- Phone etiquette
- Host/hostess experience
- Clerical experience
- Infection control
- Retail sales
- Dental receptionist
- Chairside assisting
- Computer Skills
- Microsoft Word
- Microsoft Powerpoint
- Leadership
- Cleaning
- Medical Scheduling
- Sales
- Accounts receivable
- Medical records
- HIPAA
- Google Docs
- Cash register
- Windows
- Accounts payable
- SharePoint
- Driving
- Databases
- Adobe Photoshop
- Administrative skills
- Hospitality services
- Problem-solving skills
- Time management
- Maintaining confidentiality
- Payment processing
- File management
- Word processing
- Multi-line phone systems
- Hotel services and hospitality
- Billing and coding
- Transaction processing
- Documentation
- Registration processing
- Bookkeeping
- Office management
- Payment oversight
- Computer skills
- Payment collection
- Front office management
- Invoicing and billing
- Payroll processing
Certification
- CPR Certification
- First Aid Certification
- Driver's License June 2023 to June 2029
Timeline
Deputy Clerk
Emmett Township
01.2025 - 10.2025
Front Desk Clerk
Dermatology and skin surgery Center
02.2023 - Current
Front Desk Receptionist/Medical Records
Momentous Healthcare Of Battle Creek
10.2021 - Current
Front Desk Attendant/Receptionist
Holiday Inn
02.2020 - 04.2021
Dental Assistant
Grace Health
11.2019 - 10.2020
RESIDENT AIDE
GRAND VISTA OF MARSHALL
08.2017 - 05.2019
GED -
Harper Creek High School
Assessments
- Customer service fit — Proficient May 2021 Measures the traits that are important for success for customer service roles Full results: Proficient
- Early childhood development — Proficient September 2021 Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
- Home health aide skills — Proficient October 2020 Providing care to patients in a home setting Full results: Proficient
- Work style: Reliability — Proficient July 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Supervisory skills: Motivating & assessing employees — Proficient July 2021 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Notary
Certified Notary to Apply legal seal to important documents.