Jaziah Williams-Corbett
Fort Benning,United States
Summary
Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Online Chat Representative
The Home Depot
Georgia
08.2021 - Current
- Preforming within top 10 of my team and top 100 within the whole virtual contact center
- Exceeds standard in all measured metrics by preforming over 70% in LTSA , CES & ASAT
- Assist approximately 8-10 customers with multiple task that include processing payments , checking order status , placing orders , and product availability
- Responsible for giving customers a seamless experience with being as a exact extension of our local Home Depot stores
- Place outbound calls and send off emails to manufacturers and stores to resolve issues for customer.
Call Center Representative
Teleperformance
Killeen, TX
08.2017 - 08.2021
- Member Services Representative for the credit union service organization PSCU
- Preform all calls under company's standard average call handling time
- Scores 80 and above on Quality Assurance
- Assist processing payments, risk and fraud management, and contact services responsible for ensuring each member has a seamless member service experience as if I am a extension of their credit union
- Responds to all aspects of members needs on account inquiries which includes transactions, debit/credit card issues, loans, home banking and mobile banking assistance.
Chat/Logistic Specialist
U.S ARMY NATIONAL GUARD
Albany, GA
04.2014 - 07.2017
- Responsible for supervising and performing management and warehouse functions in order to maintain equipment records and parts via chat/online and in office
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports
- Promoted ahead of peers consistently due to output and work ethic.
Customer Service Representative
U.S ARMY NATIONAL GUARD
Donna, TX
01.2011 - 03.2014
- Provided tactical/logistical support in a joint task force, which included the Texas National Guard, U.S
- Marshall's , and the Border Patrol
- Duties consisted of: Maintained accountability of in excess of $30,000 in equipment
- Maintained and controlled inventory and preform audit for documentation for military leadership
- Responsible for doing foot patrols in collaboration with U.S Border Patrol and U.S Marshall's
- Provided support in conducting the in process and out process of detainees.
Virtual Contact Center Messaging Associate
Education
High school diploma -
C E Ellison High School
05.2017
Logistics -
US ARMY Quartermaster School
05.2017
Skills
- 4 years Property inventorying and Management
- 4 years Equal opportunity Liaison (certified)
- Live Chat
- Management Interaction
- Relationship Building
- Goal-Oriented
- Research
- Telephone Etiquette
Certification
- Secret Clearance
- Top Secret Clearance
Military Service
united states army, United States, Specialist, 05/2017, Present
Timeline
Online Chat Representative
The Home Depot
08.2021 - Current
Call Center Representative
Teleperformance
08.2017 - 08.2021
Chat/Logistic Specialist
U.S ARMY NATIONAL GUARD
04.2014 - 07.2017
Customer Service Representative
U.S ARMY NATIONAL GUARD
01.2011 - 03.2014
Virtual Contact Center Messaging Associate
High school diploma -
C E Ellison High School
Logistics -
US ARMY Quartermaster School