Rachaele Collier
Roseville,MI
Summary
Highly skilled and enthusiastic professional with more than 6 years of experience managing operations. Successfully oversee human resources, supply management and patient services. Developed and lead productive and efficient staff. Contribute to high-volume medical facilities by providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Touchpoint Support Services
05.2013 - Current
- Recruited, Hired and trained staff, providing direct supervision, ongoing trainings for development and education to employees.
- Updated staff on policies and procedures to maintain compliance with guidelines relating to OSHA and HIPAA, benefits administration and safety guidelines for general liability.
- Conducted inventory and quality checks, facility inspections, identified areas needing improvement and eliminating hazards to promote a safe environment for staff and patients.
- Implemented new systems to support innovative ordering process for patients. Met with and educated Nurses and ED Management team.
Education
Associate of Arts -
Wayne County Community College District
Detroit, MI06.2014
High School Diploma -
Osborn High School
Detroit06.2001
Skills
- Set Objectives
- Logistics Project Management
- Organizational Goal Development
- Customer Service Standards
- Productivity Improvements
- Interviewing and Prescreening
- Problem Identification
- Manage Records
- Facility Oversight
- Electronic Medical Record Software
- Instructional Materials Development
- Operational Efficiency
- Work within Union Account
- Compliance with Policies, Procedures and Union Contracts
- HIPAA Guidelines
Certification
Leadership Academy 2022
Timeline
Patient Services Manager
Touchpoint Support Services
05.2013 - Current
Associate of Arts -
Wayne County Community College District
High School Diploma -
Osborn High School