Rachal Calihan
Lago Vista,Texas
Summary
Versatile Human Resources Specialist offering recruitment, policy development, and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with thriteen years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
7
7
years of professional experience
Work History
Member Specialty Manager
Sam's Club
Austin, Texas
11.2017 - 05.2021
- Collaborated with staff of seventy to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.Assigned tasks to associates to fit skill levels and maximize team performance.Facilitated month-end journal entries, account reconciliation and invoicingRecruited and hired qualified candidates to fill open positions.Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.Greeted and encouraged feedback from customers to implement in-store operational changes.Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.Handled over $1 Million in funds in fast-paced Retail environment.Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Sales Manager
Macys Department Store
Cedar Park, Texas
06.2015 - 03.2017
- Formalized sales process to enhance operations and promote acquisition of new customers.Boosted team morale and overall sales volume by creating employee incentive sales contests.Tracked sales to generate reports for business development planning.Developed and implemented new sales strategies to update product lines.Supported all sales team members to drive growth and development.
Administrative HR Support Supervisor
Macys Department Store
Cedar Park, Texas
05.2014 - 06.2015
- Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.Interviewed, onboarded, developed and oversaw daily activities of five clerical and administrative office personnel.Managed administrative processes and prepared key reports and documentation.Managed and distributed staff contact lists to create lines of communication with partners and co-workers.Liaised between employees and upper-level management and effectively resolved any issues.Liaised with IT and human resources teams to establish best practices for new employee onboarding.Assisted General Manager with sustainable, scalable administrative operations and project management support.
Education
Bachelor of Science - Biological Sciences
Drexel University
06.2011
Skills
- Financial budgeting
- Clerical
- Relationship building
- MS Office
- Organization
- Staff development
- Project management
- Benefits programs
- Recruiting and hiring oversight
- HRIS applications proficient
- Benefits administrator
- Policies implementation
- FLMA Organization
- I9 processing, background checks, and drug screening
Timeline
Member Specialty Manager
Sam's Club
11.2017 - 05.2021
Sales Manager
Macys Department Store
06.2015 - 03.2017
Administrative HR Support Supervisor
Macys Department Store
05.2014 - 06.2015
Bachelor of Science - Biological Sciences
Drexel University