RACHANA REDDY

• Provided professional front desk support, managing inquiries and assisting guests with check-in, check-out, and other requests
• Handled reservations, cancellations, and changes, ensuring accurate and efficient service delivery.

• Managed inquiries and assisted students and visitors effectively, maintaining a positive and welcoming environment
• Resolved customer complaints promptly, escalating issues to management when necessary for timely resolution.

• Managing the day-to-day activities of the team
• Motivating the team to achieve organizational goals
• Developing and implementing a timeline to achieve targets
• Delegating tasks to team members
• Conducting training of team members to maximize their potential.

Helped meet changing demands by recommending improvements to business systems or procedures.

Kept detailed records of daily activities through online customer database.