RACHANDRA FOSTER
Rock Hill,SC
Summary
Highly organized, self-motivated and analytical Finance Specialist with over 10 years of experience in compliance, auditing, payroll, mortgage loan servicing and customer care management. A leader with the ability to communicate effectively and analyze data to exceed organizational goals. Proven track record of streamlining and strengthening internal and external initiatives.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Republic Finance LLC
10.2022 - Current
- Effectively communicate policies and processes to team members in an effort to ensure tasks are understood so that they are able to be seamlessly executed
- Consistently engage with team members in an effort to connect and inspire
- Provide leadership and management to 8-10 customer service representatives, while overseeing the daily responsibilities of the department.
- Worked closely with team members to develop on the spot customer account solutions when needed
- Assisted in producing ideas and solutions for new and developing processes.
Pre-Seeding Supervisor
Republic Finance,LLC
02.2022 - 10.2022
- Manage collections departmental loss targets and performance goals
- Manage collections customer goals and risk goals
- Manage pre-seeding financial and efficiency goals based around supporting the revenue of the live check strategy
- Manage the pre-seeding goals based around effectively enrolling live check customers in the customer portal
- Effectively communicate policies and processes to team members in an effort to ensure tasks are understood so that they are able to be seamlessly executed
- Consistently engage with team members in an effort to connect and inspire
Sales Supervisor
Republic Finance,LLC
03.2021 - 10.2022
- Managed a team of 10 agents and ensured that they had the product knowledge and experience to deliver the best financial solution for the customers needs across multiple states.
- Ensured that the team complied with all procedures and relevant federal/state laws and regulations including,Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.
- Managed performance goals, sales goals and risk goals.
Collections Supervisor
Republic Finance, LLC
08.2020 - 03.2021
- Manage collections departmental loss targets and performance goals
- Manage collections customer goals and risk goals
- Manage pre-seeding financial and efficiency goals based around supporting the revenue of the live check strategy
- Manage the pre-seeding goals based around effectively enrolling live check customers in the customer portal
- Effectively communicate policies and processes to team members in an effort to ensure tasks are understood so that they are able to be seamlessly executed
- Consistently engage with team members in an effort to connect and inspire
Collections Associate II
Republic Finance, LLC
06.2019 - 08.2020
- Describe resolution options and benefits to borrowers, negotiating the best possible arrangement.
- Maintain up to date knowledge of collection associate job duties and responsibilities. Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act,Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.
- Ensure proper system notation is entered for all activity on accounts.
- Ensured proper handling of POTCO, Charge-off and Legal accounts.
- Worked closely with team members to develop on the spot customer account solutions when needed.
- Assisted in producing ideas and solutions for new and developing process
Education
Associate of Arts - Business Administration
York Technical College
Rock Hill, SC05.2011
Skills
- Exceptional Communication
- Accounts Payable
- Business Management
- Coaching
- Consultant
- Customer Service
- Customer care
- Data Entry
- Finance
- Mortgage loan
- Organizational
- Policies
- Processes
- Quality control
- Strategic
- Team Player
- Time management
- Troubleshooting
References
References Available Upon Request
Timeline
Customer Service Supervisor
Republic Finance LLC
10.2022 - Current
Pre-Seeding Supervisor
Republic Finance,LLC
02.2022 - 10.2022
Sales Supervisor
Republic Finance,LLC
03.2021 - 10.2022
Collections Supervisor
Republic Finance, LLC
08.2020 - 03.2021
Collections Associate II
Republic Finance, LLC
06.2019 - 08.2020
Associate of Arts - Business Administration
York Technical College
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