Rachard Welch

• Supervised direct care staff to maintain consistent resident support and daily program routines.
• Coordinated shift assignments, coverage needs, and handoff communication across residential settings.
• Monitored implementation of behavior support plans and documented client responses accurately.
• Trained staff on safety procedures, crisis intervention, and de-escalation techniques.
• Reviewed incident reports, follow-up actions, and compliance documentation for accuracy.
• Supported medication administration processes and ensured adherence to care protocols.
• Observed staff performance, provided coaching, and reinforced therapeutic care standards.
• Collaborated with interdisciplinary teams to address resident needs and promote service continuity.
• Improved overall patient outcomes with consistent monitoring and timely interventions.
• Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent patient care.

• Guided clients through community activities, appointments, and social engagement.
• Maintained accurate service records, incident reports, and progress notes.
• Coordinated with families and support professionals to address care needs and adjust services.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.

• Trained new employees on systems and procedures to enhance onboarding effectiveness
• Protect the security of medical records to ensure that confidentiality is maintained via HIPAA policy.
• Retrieve patient medical records for physicians,technicians, or other medical personnel
• Distribute information to authorized persons or agencies

according to regulations

• Enter data, such as demographic characteristics,

history and extent of disease, diagnostic procedures,

or treatment into computer.

• Input prior authorizations for ordered procedures acknowledging CPT and ICD10 code