Katrina Sheffield
Boise,ID
Summary
Seasoned Direct Care Supervisor with a proven track record at Idaho Consumer Direct, enhancing patient outcomes and satisfaction through effective care planning and critical thinking. Skilled in behavioral support and patient safety, I excel in developing comprehensive care solutions and fostering professional growth within teams. Achieved departmental goals with a focus on regulatory compliance and client-centered care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Idaho Consumer Direct
09.2017 - 08.2024
- Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Streamlined staff scheduling and allocation for optimal direct care service delivery.
- Developed strong relationships with clients'' families, addressing concerns and providing updates on progress.
- Mentored junior staff members, fostering professional growth and skill development.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Led a team that consistently met or exceeded departmental goals related to client satisfaction levels and quality indicators.
- Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent patient care.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
- Reviewed incident reports promptly, taking corrective action when needed to ensure lessons learned were utilized effectively moving forward.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Caregiver
Community Outreach Counseling
02.2012 - 09.2018
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Recorded status and duties completed in logbooks for management.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Education
No Degree - Bachelor of Science Minor in Psychology
Boise State University
Boise, IDSkills
- Behavioral support
- Health and safety
- Care Planning
- Client assessment
- First-aid and CPR
- Personal care assistance
- Patient Care Coordination
- Care Plan Development
- Reliability
- Excellent Communication
- Critical Thinking
- Patient Safety
Certification
- Adult CPR/AED certification – American Red Cross.
- Certified Medication Aide (CMA) - State Departments of Health.
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Direct Care Supervisor
Idaho Consumer Direct
09.2017 - 08.2024
Caregiver
Community Outreach Counseling
02.2012 - 09.2018
No Degree - Bachelor of Science Minor in Psychology
Boise State University
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