Samantha Adamson
Davis,CA
Summary
Dynamic professional with extensive experience as a Direct Care Supervisor at GT Independence, excelling in care planning and behavioral support. Proven ability to enhance service delivery through effective training and relationship building. Skilled in problem-solving and maintaining compliance with health and safety regulations, ensuring optimal client satisfaction.
Overview
12
12
years of professional experience
Work History
Direct Care Supervisor
Gt Independence
2017.08 - Current
- Supervised direct care staff, ensuring compliance with health and safety regulations.
- Coordinated care plans tailored to individual client needs, enhancing service delivery.
- Developed training programs for new employees, promoting effective caregiving practices.
- Monitored client progress, adjusting care strategies based on feedback and observations.
Insurance Coordinator
UC Davis
2023.05 - 2025.12
- Coordinated insurance claims processing, ensuring compliance with UC Davis policies and procedures.
- Supported billing operations by verifying patient information and insurance coverage details.
- Streamlined communication between healthcare providers and insurance companies to enhance service delivery.
- Maintained accurate records of patient interactions and claims status using electronic health record systems.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
Assistant Store Manager
CVS Health
2020.02 - 2023.05
- Assisted in daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored team members on store policies and procedures to enhance performance.
- Managed inventory levels, coordinating stock replenishment to minimize shortages or excesses.
- Implemented merchandising strategies that improved product visibility and customer engagement.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Developed staff schedules to align with peak business hours, optimizing labor costs and service efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Shift Leader
Woodstocks Pizza
2014.08 - 2017.08
- Supervised daily operations to ensure timely service and customer satisfaction.
- Trained new staff on food preparation and safety standards.
- Managed inventory levels, ensuring adequate stock of ingredients and supplies.
- Implemented efficient workflow processes to optimize kitchen productivity.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Monitored quality control measures to uphold food safety regulations.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Da Vinci Charter Academy
Davis, CASkills
Behavioral support
Health and safety
Care planning
Multicultural sensitivity
Activity coordination
Patient care coordination
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Critical thinking
Active listening
Verbal and written communication
Relationship building
Timeline
Insurance Coordinator
UC Davis
2023.05 - 2025.12
Assistant Store Manager
CVS Health
2020.02 - 2023.05
Direct Care Supervisor
Gt Independence
2017.08 - Current
Shift Leader
Woodstocks Pizza
2014.08 - 2017.08
High School Diploma -
Da Vinci Charter Academy