Avery Zoschak
Dudley,MA
Summary
Compassionate professional with extensive experience in direct care and team leadership. Proven ability to coordinate individualized support plans and enhance client quality of life through effective communication and problem-solving. Committed to fostering teamwork and multicultural sensitivity in all care initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Massachusetts Department of Developmental Services
Charlton, MA
05.2024 - Current
- Supervised daily operations and care activities for individuals with developmental disabilities.
- Trained staff on best practices in direct care and emergency response protocols.
- Coordinated individualized support plans to enhance client independence and quality of life.
- Monitored client progress and adjusted care strategies based on needs and feedback.
- Conducted regular staff meetings to promote communication and address care challenges.
- Evaluated caregiver performance, providing constructive feedback for continuous improvement efforts.
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
Sales Associate
Power Home Remodeling
Waltham, MA
02.2021 - 03.2024
- Engaged customers to identify needs and provide tailored product solutions.
- Facilitated product demonstrations to enhance customer understanding and interest.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Collaborated with team members to develop effective sales strategies.
- Provided training and mentoring to new sales associates on best practices.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Direct Care Worker
Life Skills
Webster, MA
06.2018 - 04.2020
- Assisted clients in daily living activities, fostering a safe and comfortable environment.
- Monitored client progress, documenting observations to ensure adherence to care protocols and objectives.
- Conducted regular assessments of client needs, adjusting care approaches to optimize outcomes and satisfaction.
- Developed workshops for skill-building activities, empowering clients to achieve personal goals and enhance social skills.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Education
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA06.2017
Skills
- Behavioral support
- Health and safety
- Care planning
- Multicultural sensitivity
- Community integration
- Activity coordination
- Motivation techniques
- First aid and CPR
- Personal care assistance
- Teamwork and collaboration
- Healthcare regulations
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
Certification
First aid CPR
PABC
MAP Certification
Timeline
Direct Care Supervisor
Massachusetts Department of Developmental Services
05.2024 - Current
Sales Associate
Power Home Remodeling
02.2021 - 03.2024
Direct Care Worker
Life Skills
06.2018 - 04.2020
High School Diploma -
Shepherd Hill Regional High School