Sarah Romero
Belen,NM
Summary
With a proven track record at NM DOH LLCP, I excel in care planning and fostering teamwork. Demonstrated success in improving patient outcomes and mentoring staff showcases my commitment to excellence and collaborative growth. My expertise spans from behavioral support to problem-solving, ensuring high-quality, compassionate care.
Overview
13
13
years of professional experience
Work History
Direct Care Supervisor
NM DOH LLCP
02.2023 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
- Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
Medical Scheduler
UNM Hospital
10.2021 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Direct Care Staff Member
Adelante Development Center Inc Adelante
01.2020 - 10.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Direct Care Staff
NM DOH LLCP
01.2019 - 01.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Direct Care Staff 3
Adelante Development Center Inc Adelante
02.2015 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Educational Assistant
Valencia High School
08.2011 - 01.2015
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Education
Associate of Arts - General Studies
UNM
05.2010
Skills
- Behavioral support
- Health and safety
- Care Planning
- Multicultural Sensitivity
- Confidentiality Practices
- Community Integration
- Transportation Coordination
- Activity Coordination
- Nutrition and meal planning
- First-aid and CPR
- Personal care assistance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Direct Care Supervisor
NM DOH LLCP
02.2023 - Current
Medical Scheduler
UNM Hospital
10.2021 - 02.2023
Direct Care Staff Member
Adelante Development Center Inc Adelante
01.2020 - 10.2021
Direct Care Staff
NM DOH LLCP
01.2019 - 01.2020
Direct Care Staff 3
Adelante Development Center Inc Adelante
02.2015 - 01.2019
Educational Assistant
Valencia High School
08.2011 - 01.2015
Associate of Arts - General Studies
UNM
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