Racheal Groce
Springdale,AR
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Hampton Healthcare
Rogers, AR
02.2024 - Current
- Provided emotional support to family members during difficult times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
CNA
Springdale Health And Rehab
Springdale, AR
04.2020 - 01.2024
- Provided emotional support to family members during difficult times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Transported residents within the facility as needed.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Participated in educational programs designed to improve knowledge of health care practices.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Kitchen Staff Member
Caseys General Stores Inc
Springdale, AR
05.2017 - 10.2019
- Adhered to established sanitation standards while preparing food items.
- Responded promptly to customer complaints regarding food quality or service issues.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Followed health and safety guidelines for food preparation and service.
- Kept track of food waste and spoilage to ensure minimal loss.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Set up food items for brunch buffet line.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Performed other related duties as assigned by supervisor.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
Collections Agent
Central Research Inc.
Lowell, AR
11.2018 - 09.2019
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of collection activities in database system.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Conducted skip tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Prepared reports summarizing collection activity for management review.
- Researched customer accounts for any discrepancies or outstanding payments.
- Adhered to all applicable laws, regulations, and company policies.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2012
Skills
- Patient Care
- Vital signs monitoring
- Compassionate communication
- Complex Problem-Solving
- Feeding Assistance
- Basic Life Support
- Toileting assistance
- Maintaining confidentiality
- Compassion and Empathy
- Infection control procedures
- Electronic Charting
- Medical terminology knowledge
- Condition Monitoring
- Direct Patient Care
- Monitoring fluids
- Patient-focused care
- Valid AR driver's license
- Tracheostomy Care
- Quick problem solver
- Geriatric Care
- Range of motion exercises
- Adaptable
Certification
- I have CNA certification
Affiliations
- Taking my children to the park
- Arts and crafts
- Hiking
Timeline
CNA
Hampton Healthcare
02.2024 - Current
CNA
Springdale Health And Rehab
04.2020 - 01.2024
Collections Agent
Central Research Inc.
11.2018 - 09.2019
Kitchen Staff Member
Caseys General Stores Inc
05.2017 - 10.2019
High School Diploma -
Springdale High School
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