Racheal Moore
Raeford,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Time Financial Service
Fayetteville, NC
08.2024 - Current
- Handled inbound calls for customer service inquiries and loan applications.
Processed payments efficiently over the phone and in-office transactions.
Facilitated loan and refinancing applications to meet client needs.
Achieved monthly quotas through effective sales strategies. - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
Finance and Insurance Manager
The Deal King Auto Sales LLC
Lumberton, NC
03.2023 - 08.2024
- Ensured all customers obtained insurance while comprehensively understanding loan documentation for finance company.
- Ensure all paperwork is finalized and accurate for lending company and department of motor vehicles.
- Increased customer satisfaction by providing personalized service and addressing individual needs in the used car buying process.
- Managed online presence through website updates, social media engagement, and digital advertising campaigns designed to attract potential buyers searching online platforms for used cars.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Oversaw reconditioning processes to improve vehicle appearance and functionality before presenting them on the sales floor for prospective buyers'' consideration.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed strong relationships with local financial institutions to assist customers with financing options.
- Answered telephone and email inquiries from potential customers.
- Worked closely with service department staff to address any maintenance or repair needs for customer vehicles promptly.
- Performed cash, card, and check transactions to complete customer purchases.
General Manager
Zaxbys
Fayetteville, NC
08.2017 - 03.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Correctly calculated inventory and ordered appropriate supplies.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Emergency Medical Technician
Cape Fear Valley Medical Center
Fayetteville,nc
11.2013 - 06.2017
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Responded to 911 calls for medical emergencies.
Education
No Degree - Emergency Medicine
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Scheduling
- Team development
- Staff training
- Building rapport
Certification
- EMT - Certified Emergency Medical Technician
- ServSafe - Food safety certified
Timeline
Customer Service Representative
Time Financial Service
08.2024 - Current
Finance and Insurance Manager
The Deal King Auto Sales LLC
03.2023 - 08.2024
General Manager
Zaxbys
08.2017 - 03.2023
Emergency Medical Technician
Cape Fear Valley Medical Center
11.2013 - 06.2017
No Degree - Emergency Medicine
Fayetteville Technical Community College