Racheal Okonkwo
centerville,Ohio
Summary
Dedicated home health professional with 10 years of experience at the same home health agency, including 5 years as a Home Health Aide and 10 years as an Office Manager. Proven ability to deliver compassionate patient care while efficiently managing office operations, staff coordination, scheduling, compliance, and client relations. Known for reliability, strong organization, and deep understanding of home health regulations and workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Healing Springs Medcare LLC
01.2019 - Current
- Managed daily office operations for a busy home health agency
- Coordinated schedules for aides, nurses, and clients to ensure proper coverage
- Maintained patient and employee records in compliance with HIPAA regulations
- Assisted with payroll, billing, and insurance documentation
- Served as primary point of contact for clients, families, and staff
- Supported hiring, onboarding, and training of new employees
- Resolved scheduling conflicts, staffing issues, and client concerns efficiently
Home Health Aide/ STNA
01.2015 - 01.2019
- Provided compassionate in-home care to clients, including personal care and daily living assistance
- Monitored and reported changes in client condition to supervisors
- Assisted with mobility, hygiene, meal preparation, and light housekeeping
- Built strong, trusting relationships with clients and families
- Followed individualized care plans and agency policies consistently
Education
Nursing Education - ADN
Ohio Medical Career College one plus one
Skills
- Home Health Care & Patient Support
- Office & Staff Management
- Scheduling & Care Coordination
- Payroll & Billing Support
- HIPAA Compliance
- Medical Records Management
- Client & Family Communication
- Employee Onboarding & Training
- Multitasking & Problem Solving
Certification
- State Tested Nursing Assistant ( STNA)
- CPR / First Aid
- RN# 552405
Professional Strengths
- Long-term commitment and loyalty to one agency
- Strong leadership with hands-on clinical background
- Excellent communication and organizational skills
- Deep understanding of both fieldwork and administrative operations
Timeline
Office Manager
Healing Springs Medcare LLC
01.2019 - Current
Home Health Aide/ STNA
01.2015 - 01.2019
Nursing Education - ADN
Ohio Medical Career College one plus one