Brenda Crago
Centerville,Ohio
Summary
Dynamic professional with strong interpersonal skills and attention to detail. Proven ability in sales and customer service, consistently delivering outstanding results and enhancing client satisfaction. Track record of building relationships and achieving targets with a customer-centric approach. Committed to leveraging skills in a challenging role that promotes growth within the industry.
Overview
39
39
years of professional experience
Work History
DOCUMENT ACCOUNT MANAGER
REYNOLDS AND REYNOLDS
04.1998 - 08.2025
- Managed $1.5 million portfolio, achieving 15% growth.
- Consistently attained financial targets for 25 of 27 years, earning 300 Club awards eleven times and President’s Club twice.
- Developed prospects into meaningful business, resulting in 10% increase in new customer volume.
- Handled high volume of calls, maintaining 95% customer satisfaction ratings while meeting goals.
- Resolved over 500 customer inquiries monthly, fostering loyalty among more than 1,500 accounts.
- Developed strategic account plans to align with client needs.
- Analyzed market trends to identify growth opportunities for clients.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
ACCOUNT MANAGER
MCM ELECTRONICS
04.1986 - 03.1998
- Achieved Top Honor - Million Dollar Club (8x) through consistent sales exceeding $1 million annually.
- Over 1000 clients served across diverse industry boundaries, delivering proactive and reactive sales support with a 90% client retention rate.
- Call Center
- Trained and mentored 10+ new employees, improving team sales performance by 25% within their first year.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Education
High School Diploma -
Sinclair
Dayton, OHSkills
- Sales proficiency in inbound and outbound techniques
- Account management
- Customer service
- Networking
- Issue resolution
- Time management and event planning
- Strategic development
- Team building and conflict resolution
- Active listening
- Mentoring and training development
- Sales culture enhancement
- Negotiation skills
- Client relations
- Goal oriented
- Relationship building
- Customer satisfaction
Timeline
DOCUMENT ACCOUNT MANAGER
REYNOLDS AND REYNOLDS
04.1998 - 08.2025
ACCOUNT MANAGER
MCM ELECTRONICS
04.1986 - 03.1998
High School Diploma -
Sinclair
Training
- Professional Teleselling skills.
- Hi Def Training.
- Situation Sales Negotiation.
Professional Summary
Accomplished Account Manager with years of experience in sales and customer service.
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