Racheal Ponak
Shift supervisor/ assistant manager
Raytown,MO
Summary
Experienced in managing operations, collaborating with teams, training staff, analyzing sales data, implementing strategies, providing excellent customer service, and staying updated on industry trends.
Overview
11
11
years of professional experience
Work History
Coordinator home department
Marshalls
Independence, MO
08.2023 - 04.2025
- Responsible for overseeing day-to-day operations of the home department
- Collaborate with cross-functional teams to achieve department goals
- Train and mentor department associates to ensure high performance
- Develop and implement merchandising strategies to drive sales
- Maintain a clean and organized department at all times
- Analyze sales data to make strategic decisions for the department
- Assist with inventory management and stock replenishment
- Provide excellent customer service and resolve any issues or complaints
- Stay up-to-date on industry trends and competitor activities
- Conduct regular performance evaluations for department associates
Customer Service Specialist manager
5 Below
Lee Summit, MO
08.2019 - 08.2023
- Responsible for overseeing a team of customer service specialists
- Implementing and monitoring customer service strategies
- Training and developing new team members
- Resolving escalated customer issues
- Analyzing customer service data and trends
- Collaborating with other departments to improve overall customer experience
- Ensuring all customer service protocols are followed
- Conducting performance evaluations for team members
- Identifying areas for improvement in customer service processes
Assistant Mananger
Family Dollar
Kansas City, MO
01.2014 - 11.2019
- Assist in managing store operations and personnel
- Ensure customer satisfaction through excellent service
- Supervise and train store employees
- Maintain inventory levels and merchandise displays
- Handle cash transactions and balance registers
- Implement company policies and procedures
- Resolve customer complaints and issues
- Collaborate with Manager on store initiatives
- Promote sales and meet store goals
Education
GED - undefined
Van Horn
02.1996
Skills
- Decision Making
- Time Management
- Multitasking
- Long-Term Customer Relationships
- Orderly Product Displays
- Cash Management
- Conflict Resolution
- Managed Team
- Handled Volatile Customer Situations
- Stocking Inventory
- Loss Prevention
- Merchandise Reordering
- Persuasive Speaking
- Active Listening
- Safe Food Handling
- Customer Service Skills
- Knowledgeable with Merchandise
- Shipping and Receiving
Notable Skills
- Decision Making
- Time Management
- Multitasking
- Long-Term Customer Relationships Maintained
- Orderly Product Displays
- Cash Management
- Conflict Resolution
- Managed Team
- Handled Volatile Customer Situations
- Stocking Inventory
- Loss prevention
- Merchandise reordering
- Persuasive Speaking
- Active Listening
- Safe Food Handling
- Customer Service Skills
- Knowledgeable with merchandise
- Shipping and Receiving
Look no longer I am what you been searching for
Racheal Ponak
Age 47
816-681-3934
rraydawn19788@gmail.com
Timeline
Coordinator home department
Marshalls
08.2023 - 04.2025
Customer Service Specialist manager
5 Below
08.2019 - 08.2023
Assistant Mananger
Family Dollar
01.2014 - 11.2019
GED - undefined
Van Horn
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