Racheal Smith
Norristown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Nippers Bar & Grill
Norristown , PA
06.2020 - 03.2024
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Effectively managed multiple tables simultaneously during peak hours.
Managing Bartender
Audubon Ale House
Audubon , PA
03.2009 - 12.2023
- Created daily reports outlining liquor sales figures for management review.
- Maintained accurate records of liquor inventory and sales figures.
- Assisted with menu development by suggesting new drinks or cocktail recipes.
- Processed payments using point-of-sale systems accurately and efficiently.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided exceptional service to guests in a fast-paced environment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Associate of Arts - Human Services
Montgomery County Community College
Blue Bell, PA12-2002
Skills
- Food Running
- Table Setting
- Beverage Preparation
- Food Delivery
- Guest Engagement
- Order Management
- POS operation
- Relationship Management
- Strong Work Ethic
- Exceptional customer service
- High-volume dining
- Point of Sale (POS) system operations
References
References available upon request.
Timeline
Server/Bartender
Nippers Bar & Grill
06.2020 - 03.2024
Managing Bartender
Audubon Ale House
03.2009 - 12.2023
Associate of Arts - Human Services
Montgomery County Community College
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