Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racheka Calvy

Kingstree,SC

Summary

Dedicated customer service representative with strong problem resolution skills. Committed to enhancing customer satisfaction and streamlining operations for efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Randstad
03.2025 - 01.2026
  • Developed process improvements that streamlined operations, reducing resolution times.
  • Provided feedback to management on common customer concerns to refine services offered.
  • Facilitated escalation of unresolved issues, ensuring swift resolution for customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Assurant
01.2021 - 02.2024
  • Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
  • Managed complex service requests, ensuring timely and accurate responses.
  • Trained new team members on customer service protocols and best practices.
  • Collaborated with cross-functional teams to address service issues and implement solutions.
  • Monitored service metrics to identify trends and improve overall performance.

Education

High School Diploma -

Kingstree Senior High School
Kingstree, SC
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Randstad
03.2025 - 01.2026

Customer Service Representative

Assurant
01.2021 - 02.2024

High School Diploma -

Kingstree Senior High School