Dedicated customer service representative with strong problem resolution skills. Committed to enhancing customer satisfaction and streamlining operations for efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Randstad
03.2025 - 01.2026
Developed process improvements that streamlined operations, reducing resolution times.
Provided feedback to management on common customer concerns to refine services offered.
Facilitated escalation of unresolved issues, ensuring swift resolution for customers.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Assurant
01.2021 - 02.2024
Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
Managed complex service requests, ensuring timely and accurate responses.
Trained new team members on customer service protocols and best practices.
Collaborated with cross-functional teams to address service issues and implement solutions.
Monitored service metrics to identify trends and improve overall performance.