Rachel
Houston Methodist
Houston
20
years of professional experience
Loving and caring. Seeking a position as Patient transportation. Exceptional customer services skills, with a 2-year background in high-turnover fast-paced hospital setting
Work History
Driver
10 Months- Assisted team members in training on safe driving practices and operational procedures.
- Monitored route efficiency, recommending adjustments for improved delivery times.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Reduced delivery times with careful planning and route optimization.
- Improved route efficiency, leading to reduction in average delivery times.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
Patient transportation
10 Years 5 Months- Transporting patients throughout the hospital to the various testing sites. Doing so in a timely manner. At the same time making sure that the patients were as comfortable as possible.
Driver
3 Years 1 Month- Operated diagnostic transport vehicles to ensure timely delivery of specimens and supplies.
- Maintained accurate logs of vehicle inspections and maintenance records.
- Coordinated with healthcare facilities to schedule pickups and deliveries efficiently.
- Ensured compliance with safety regulations while driving in various weather conditions.
- Implemented best practices for vehicle cleanliness and organization of medical supplies.
- Collaborated with management to evaluate performance metrics and enhance service quality.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Shift Manager
5 Years 2 MonthsSales
4 Years 10 Months- Customer service, answering phones and getting customers to purchase our products.
Education
High School Diploma - Math
Skills
Achieved high levels of customer satisfaction through responsive service and personal engagement.
Facilitated informed decision-making processes that improved operational efficiency.
Streamlined transportation operations to enhance delivery timelines.
Maximized productivity through strategic time management practices.
Enhanced service outcomes by monitoring performance metrics and implementing improvements.
Timeline
Driver
LabCorp
10.2025 - CurrentRead More
Driver
Quest Diagnostics
08.2022 - 09.2025Read More
Patient transportation
Houston Methodist
03.2016 - CurrentRead More
Shift Manager
Frenchys Chicken
01.2011 - 03.2016Read More
Sales
Cookie Bouquet
03.2006 - 01.2011Read More
Yates High School
High School Diploma from Math
Read More