Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Addison

Jacksonville

Summary

Personable and adaptable professional with 5 years experience delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

5
5
years of professional experience

Work History

Bartender

Bonefish Grill
07.2006 - 04.2007
  • Provided outstanding customer service to establish and retain a loyal client base for franchise ranked top 5 Nationally
  • Trained new Bartenders
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Rubie Sky
02.2007 - 04.2007
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Cafe Cabernet
12.2003 - 06.2005
  • Developed strong rapport for repeat business with upscale client base in Wine Spectator of the Year award winning restaurant and bar.
  • Trained new servers.
  • Increased sales with upselling techniques and thorough knowledge of menu and wine/drink offerings.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Outback Steakhouse
08.2003 - 01.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Franchise ranked top 2 Nationally
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Ruby Tuesday
07.2002 - 05.2003
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Business Management And Multinational Business

Florida State University
Tallahassee, FL

Master of Public Administration Leading To MBA

James Madison University
Harrisonburg, VA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Problem resolution
  • Critical thinking
  • Computer skills
  • Calm under pressure

Timeline

Bartender

Rubie Sky
02.2007 - 04.2007

Bartender

Bonefish Grill
07.2006 - 04.2007

Server

Cafe Cabernet
12.2003 - 06.2005

Server

Outback Steakhouse
08.2003 - 01.2004

Server

Ruby Tuesday
07.2002 - 05.2003

Bachelor of Science - Business Management And Multinational Business

Florida State University

Master of Public Administration Leading To MBA

James Madison University

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