Rachel Aguila
Long Pond,PA
Summary
Dedicated Medical Assistant student currently completing formal training with hands-on experience in clinical procedures and patient care. Knowledgeable in vital signs, specimen collection, infection control, and medical terminology. Compassionate, detail-oriented, and eager to contribute to a healthcare team while continuing to grow professionally.
Overview
6
6
years of professional experience
Work History
Medical Assistant Trainee
Jefferson Health - Lehigh Valley
Allentown, PA
02.2026 - Current
- Coordinates and provides various clerical and clinical duties within a physician practice setting.
- Delivers a high standard of customer service in the clerical and clinical areas to promote patient experience. As clinical skills develop throughout a medical assistant educational program the MA Trainee will assist in providing care under the direction of an RN, LPN, MA, or provider.
Patient Service Representative
Lehigh Valley Health Network
Bartonsville, PA
08.2025 - 02.2026
- Scheduled and confirmed patient appointments and managed reminder calls.
- Verified and updated patient information during each visit.
- Assisted patients with forms, consents, and payment agreements.
- Processed cash and credit card payments for services rendered.
- Managed patient accounts, collected overdue balances, and addressed inquiries.
- Provided administrative support including filing and recordkeeping.
Patient Service Representative
Lehigh Valley Health Network
East Stroudsburg, PA
05.2023 - 01.2025
- Scheduled and confirmed patient appointments and managed reminder calls.
- Verified and updated patient information during each visit.
- Assisted patients with forms, consents, and payment agreements.
- Processed cash and credit card payments for services rendered.
- Managed patient accounts, collected overdue balances, and addressed inquiries.
- Provided administrative support including filing and recordkeeping.
Front Desk Shift Manager
Mount Airy Casino Resort
Mount Pocono, PA
11.2021 - 01.2023
- Oversaw front desk operations, concierge services, and guest relations.
- Trained and supervised front desk staff, ensuring compliance with policies.
- Resolved guest complaints and implemented service improvements.
- Collaborated with housekeeping and maintenance to ensure guest satisfaction.
Front Desk Manager
Exploria Resorts
East Stroudsburg, PA
09.2020 - 11.2021
- Supervised front desk operations and managed daily staff schedules.
- Handled guest concerns, billing, and ensured smooth check-in/out processes.
Education
Medical Assistant Training Program -
Jefferson Health - Lehigh Valley
05-2026
Associate Degree - Communication Studies
Northampton Community College
05-2017
High School Diploma - undefined
Pocono Mountain West High School
06-2012
Skills
- Patient Relations & Customer Service
- Insurance Verification & Medical Billing
- Appointment Scheduling
- Administrative & Clerical Support
- Cash Handling & Payment Processing
- Staff Training & Supervision
- Time Management & Organization
- Strong Communication & Interpersonal Skills
- Computer Skills
- Adaptability & Dependability
Timeline
Medical Assistant Trainee
Jefferson Health - Lehigh Valley
02.2026 - Current
Patient Service Representative
Lehigh Valley Health Network
08.2025 - 02.2026
Patient Service Representative
Lehigh Valley Health Network
05.2023 - 01.2025
Front Desk Shift Manager
Mount Airy Casino Resort
11.2021 - 01.2023
Front Desk Manager
Exploria Resorts
09.2020 - 11.2021
Associate Degree - Communication Studies
Northampton Community College
High School Diploma - undefined
Pocono Mountain West High School
Medical Assistant Training Program -
Jefferson Health - Lehigh Valley