- Animal Care
- App Development
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Music
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- Video Gaming
- Video Game Design
- Animal Welfare Advocacy
Rachel Alfalla
Yucca Valley,CA
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Petco
03.2015 - 07.2015
- My duties at Petco included running the cash register, processing sales, and providing customers with the highest level of service.
- Assisted customers in selecting appropriate pet products and services, enhancing customer satisfaction.
- Maintained cleanliness and organization of sales floor, ensuring an inviting shopping environment.
- Provided tailored recommendations based on customer needs, driving repeat business.
- Monitored cash register operations for accuracy during transactions, enhancing financial accountability.
- Collaborated with management to implement promotional displays, increasing product visibility.
- Addressed customer inquiries and resolved issues promptly, maintaining high service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
The Home Depot
09.2014 - 03.2015
- My duties at The Home Depot included running the cash register, processing sales, and providing customers with the highest level of service.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Collaborated with team members to enhance customer service experience during peak hours.
- Implemented efficient checkout procedures to reduce wait times for customers.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Monitored inventory levels at registers, alerting management of stock shortages or discrepancies.
- Welcomed customers and helped determine their needs.
Electronics Sales Associate
Walmart
09.2013 - 07.2014
- My duties at Walmart included running the cash register, processing sales, and providing customers with the highest level of service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Conducted product demonstrations, explaining features and benefits to enhance customer understanding.
- Maintained an organized sales floor, arranging merchandise to promote visibility and accessibility.
- Utilized point-of-sale systems efficiently for transactions and returns, ensuring accuracy in processing sales.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked to see if requested items were available from store's inventory.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Boosted accessory sales through effective up-selling techniques.
Ready Now Specialist
Sprint
04.2013 - 08.2013
- My duties at Sprint included running the cash register, processing sales, and providing customers with the highest level of service.
- Analyzed customer feedback to enhance service delivery and improve client satisfaction.
- Collaborated with cross-functional teams to streamline communication processes and project workflows.
- Managed inventory levels using Salesforce, optimizing stock availability and reducing shortages.
- Coordinated marketing campaigns, leveraging data analytics to identify target demographics effectively.
- Implemented process improvements that reduced response times for customer inquiries by enhancing team efficiency.
- Conducted market research to inform strategic planning and drive competitive positioning in the industry.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Increased efficiency by automating routine tasks with software solutions.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Improved team collaboration by initiating regular strategy meetings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Game Advisor
Gamestop
10.2011 - 02.2013
- My duties at Gamestop included running the cash register, processing sales, and providing customers with the highest level of service.
- Assisted customers with product selection and game recommendations to enhance their gaming experience.
- Maintained inventory accuracy through regular stock checks and efficient restocking processes.
- Collaborated with team members to ensure optimal store organization and presentation standards.
- Resolved customer inquiries and issues, fostering positive relationships and promoting repeat business.
- Implemented promotional strategies for new releases, increasing customer engagement during launch events.
- Analyzed sales trends to provide insights for inventory management and merchandising decisions.
- Assisted customers with locating desired games.
- Worked closely with other departments like Quality Assurance to ensure a seamless gaming experience for customers across all platforms.
- Updated merchandise prices for special promotions.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
- Facilitated community events both online and offline that fostered positive relationships between gamers and the company brand.
- Communicated updates regarding ongoing issues proactively, earning trust from players through transparency.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Managed multiple priorities effectively under high-pressure situations without sacrificing quality of service.
- Assisted developers with identifying bugs or glitches within games based on user feedback reports.
- Provided comprehensive game walkthroughs for players experiencing difficulties, ensuring optimal gameplay experience.
- Recommended gaming merchandise and accessories based on custom requirements.
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Tested consoles in order to provide complete information to customers.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
- Maintained clean and orderly store throughout work shift.
- Looked for ways to improve customer experience, sales and store operation.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Maintained awareness of younger game players and made age-appropriate recommendations.
Education
High School -
Creekside High School
Murrieta, CA06-2011
High School - undefined
Murrieta Valley High School
Murrieta, CA01.2009
Skills
- Strong Communication Skills
- Team Player
- Register Trained
- Provides Quality Customer Service
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Upselling
- Meeting deadlines
- Sales strategies
- Retail store operations
- Professional demeanor
- Cleaning techniques
- Product recommendations
- Merchandise display
- Point of sale operation
- Product promotions
- Negotiation tactics
- Persuasion techniques
- Fraud detection
- Customer engagement
- Verbal and written communication
- Friendly and outgoing
- Upselling and cross selling
- Excellent communication skills
- Positive and professional
- Exceeds sales goals
- Retail merchandising expertise
- Reading comprehension skills
Interests
Timeline
Sales Associate
Petco
03.2015 - 07.2015
Cashier
The Home Depot
09.2014 - 03.2015
Electronics Sales Associate
Walmart
09.2013 - 07.2014
Ready Now Specialist
Sprint
04.2013 - 08.2013
Game Advisor
Gamestop
10.2011 - 02.2013
High School - undefined
Murrieta Valley High School
High School -
Creekside High School