Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate
Rachel Alfalla

Rachel Alfalla

Yucca Valley,CA

Summary

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Associate

Petco
03.2015 - 07.2015
  • My duties at Petco included running the cash register, processing sales, and providing customers with the highest level of service.
  • Assisted customers in selecting appropriate pet products and services, enhancing customer satisfaction.
  • Maintained cleanliness and organization of sales floor, ensuring an inviting shopping environment.
  • Provided tailored recommendations based on customer needs, driving repeat business.
  • Monitored cash register operations for accuracy during transactions, enhancing financial accountability.
  • Collaborated with management to implement promotional displays, increasing product visibility.
  • Addressed customer inquiries and resolved issues promptly, maintaining high service standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

The Home Depot
09.2014 - 03.2015
  • My duties at The Home Depot included running the cash register, processing sales, and providing customers with the highest level of service.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Collaborated with team members to enhance customer service experience during peak hours.
  • Implemented efficient checkout procedures to reduce wait times for customers.
  • Resolved customer complaints promptly, fostering positive shopping experiences.
  • Monitored inventory levels at registers, alerting management of stock shortages or discrepancies.
  • Welcomed customers and helped determine their needs.

Electronics Sales Associate

Walmart
09.2013 - 07.2014
  • My duties at Walmart included running the cash register, processing sales, and providing customers with the highest level of service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Conducted product demonstrations, explaining features and benefits to enhance customer understanding.
  • Maintained an organized sales floor, arranging merchandise to promote visibility and accessibility.
  • Utilized point-of-sale systems efficiently for transactions and returns, ensuring accuracy in processing sales.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Checked to see if requested items were available from store's inventory.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Boosted accessory sales through effective up-selling techniques.

Ready Now Specialist

Sprint
04.2013 - 08.2013
  • My duties at Sprint included running the cash register, processing sales, and providing customers with the highest level of service.
  • Analyzed customer feedback to enhance service delivery and improve client satisfaction.
  • Collaborated with cross-functional teams to streamline communication processes and project workflows.
  • Managed inventory levels using Salesforce, optimizing stock availability and reducing shortages.
  • Coordinated marketing campaigns, leveraging data analytics to identify target demographics effectively.
  • Implemented process improvements that reduced response times for customer inquiries by enhancing team efficiency.
  • Conducted market research to inform strategic planning and drive competitive positioning in the industry.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Increased efficiency by automating routine tasks with software solutions.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Improved team collaboration by initiating regular strategy meetings.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.

Game Advisor

Gamestop
10.2011 - 02.2013
  • My duties at Gamestop included running the cash register, processing sales, and providing customers with the highest level of service.
  • Assisted customers with product selection and game recommendations to enhance their gaming experience.
  • Maintained inventory accuracy through regular stock checks and efficient restocking processes.
  • Collaborated with team members to ensure optimal store organization and presentation standards.
  • Resolved customer inquiries and issues, fostering positive relationships and promoting repeat business.
  • Implemented promotional strategies for new releases, increasing customer engagement during launch events.
  • Analyzed sales trends to provide insights for inventory management and merchandising decisions.
  • Assisted customers with locating desired games.
  • Worked closely with other departments like Quality Assurance to ensure a seamless gaming experience for customers across all platforms.
  • Updated merchandise prices for special promotions.
  • Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
  • Facilitated community events both online and offline that fostered positive relationships between gamers and the company brand.
  • Communicated updates regarding ongoing issues proactively, earning trust from players through transparency.
  • Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
  • Managed multiple priorities effectively under high-pressure situations without sacrificing quality of service.
  • Assisted developers with identifying bugs or glitches within games based on user feedback reports.
  • Provided comprehensive game walkthroughs for players experiencing difficulties, ensuring optimal gameplay experience.
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
  • Tested consoles in order to provide complete information to customers.
  • Proven track record exceeding sales goals and customer satisfaction ratings.
  • Operated cash register, capably transacting sales, returns, refunds and exchanges.
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
  • Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
  • Maintained clean and orderly store throughout work shift.
  • Looked for ways to improve customer experience, sales and store operation.
  • Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
  • Maintained awareness of younger game players and made age-appropriate recommendations.

Education

High School -

Creekside High School
Murrieta, CA
06-2011

High School - undefined

Murrieta Valley High School
Murrieta, CA
01.2009

Skills

  • Strong Communication Skills
  • Team Player
  • Register Trained
  • Provides Quality Customer Service
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Upselling
  • Meeting deadlines
  • Sales strategies
  • Retail store operations
  • Professional demeanor
  • Cleaning techniques
  • Product recommendations
  • Merchandise display
  • Point of sale operation
  • Product promotions
  • Negotiation tactics
  • Persuasion techniques
  • Fraud detection
  • Customer engagement
  • Verbal and written communication
  • Friendly and outgoing
  • Upselling and cross selling
  • Excellent communication skills
  • Positive and professional
  • Exceeds sales goals
  • Retail merchandising expertise
  • Reading comprehension skills

Interests

  • Animal Care
  • App Development
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Music
  • Fundraising Events
  • Volunteering at local animal shelters and rescue organizations
  • Video Gaming
  • Video Game Design
  • Animal Welfare Advocacy

Timeline

Sales Associate

Petco
03.2015 - 07.2015

Cashier

The Home Depot
09.2014 - 03.2015

Electronics Sales Associate

Walmart
09.2013 - 07.2014

Ready Now Specialist

Sprint
04.2013 - 08.2013

Game Advisor

Gamestop
10.2011 - 02.2013

High School - undefined

Murrieta Valley High School

High School -

Creekside High School
Rachel Alfalla