Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Allen

Universal Banker
Panama City,FL

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Smart professional with proficiencies in cash handling and account servicing. Promoting customer engagement with positive attitude. Consistently honest with commitment to excellence. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Universal Associate Banker Teller

Capital City Bank
Panama City Beach, FL
09.2019 - Current
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Executed wire transfers, stop payments and account transfers.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Customer Service Associate

Publix Super Markets Inc
Lynn Haven, FL
02.2017 - 08.2019
  • Assisted customers with special services, account updates and promotional options.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.

Cashier

Grease Pro
Lynn Haven, FL
04.2014 - 11.2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Detailed interior of vehicles, including vacuuming, window cleaning and dressing of leather and dash areas to preserve vehicle interior.
  • Lubricated [Type] machinery and equipment to positively impact machine and equipment reliability.
  • Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.

Education

Associate of Arts - Atmospheric Sciences And Meteorology

Gulf Coast State College
Panama City, FL
04.2021 - Current

Skills

[70] WPM typing speed

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Timeline

Associate of Arts - Atmospheric Sciences And Meteorology

Gulf Coast State College
04.2021 - Current

Universal Associate Banker Teller

Capital City Bank
09.2019 - Current

Customer Service Associate

Publix Super Markets Inc
02.2017 - 08.2019

Cashier

Grease Pro
04.2014 - 11.2016

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Rachel AllenUniversal Banker