Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Ames

Rachel Ames

Resturant Worker
West Jordan,UT

Summary

Reliable Shift Leader with 6 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Lead Supervisor

Vessel Kitchen
Park City, UT
01.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Held monthly financial review with department managers and supervisors.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

General Manager

Vessel Kitchen
Park City, UT
08.2022 - 01.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Vessel Kitchen
Sandy, UT
11.2021 - 08.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Education

High School Diploma -

Valley High School
South Jordan
08.2016 - 01.2017

Skills

    Daily workflows

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Timeline

General Manager

Vessel Kitchen
08.2022 - 01.2023

Assistant Manager

Vessel Kitchen
11.2021 - 08.2022

Shift Lead Supervisor

Vessel Kitchen
01.2021 - Current

High School Diploma -

Valley High School
08.2016 - 01.2017

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Rachel AmesResturant Worker