Rachel Anderson
Veneta,OR
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Administrative Assistant
Med-tech Resource
Eugene, Oregon
09.2021 - Current
- Accounts receivable including credit card processing and daily check deposits.
- Processing orders and purchasing product to fill orders.
- Entered data into QuickBooks to support accurate warehouse inventory management and timely order fulfillment.
- Answering phones and directing customers to our sales team or answering questions regarding existing orders and payments
- Supported communication between departments through email and phone correspondence.
- Coordinated with vendors to ensure timely tracking of drop shipments and successful order fulfillment.
- Facilitated onboarding process for new employees, including development of training materials.
Assistant Office Manager
Oregon Neurosport Physical Therapy
Junction City, Oregon
02.2019 - 09.2021
- Managed daily office operations for a physical therapy clinic.
- Verification, billing and correspondence with insurance companies for motor vehicle and workers compensation claims.
- Assisted in maintaining accurate patient records and documentation in both physical and digital formats.
- Corresponded with referring doctor’s offices regarding referrals, authorizations, imaging and follow up care for patients.
- Lead monthly meetings for the company including updates regarding changes for the clinic and continued training requirements.
- Facilitated new employee training for both office and aide positions.
Office staff/ PT Aide
Oregon Neurosport Physical Therapy
Junction City, Oregon
01.2016 - 02.2021
- Managed appointment scheduling and patient intake processes efficiently.
- Greet all patients and check them in for appointments
- Assisted therapists with patient care and rehabilitation exercises.
- Checked patient insurance benefits
- Appointment confirmations.
- Maintained cleanliness and organization of therapy equipment and facility.
Education
Bachelor of Science - Exercise Science
Oregon State University
Corvallis, OR 09.2012 - 06.2015
Skills
- Order processing
- Billing verification
- Insurance eligibility verifications
- AP/AR proficiency
- Data entry
- Inventory management
- Document organization
- Recordkeeping and bookkeeping
- Office administration
- Vendor communication
- Customer service
- Appointment scheduling
- Employee training
- Problem solving
- Attention to detail
- Team collaboration
- Internal communications
- Medical terminology
- Package routing
- Documentation and recordkeeping
References
References available upon request.
Timeline
Administrative Assistant
Med-tech Resource
09.2021 - Current
Assistant Office Manager
Oregon Neurosport Physical Therapy
02.2019 - 09.2021
Office staff/ PT Aide
Oregon Neurosport Physical Therapy
01.2016 - 02.2021
Bachelor of Science - Exercise Science
Oregon State University
09.2012 - 06.2015