Rachel Athalia Mccalla
Bronx
Summary
Human services professional with experience in program support, participant services, and healthcare administration. Strong background in client communication, problem solving, and coordinating resources to help individuals successfully navigate complex processes.
Overview
11
11
years of professional experience
Work History
Assistant Program Specialist
1199SEIU Training and Employment Funds
New York, NY
07.2025 - Current
- Serve as a primary point of contact for participants, addressing questions and resolving application, enrollment, and sponsorship-related issues.
- Guide participants through the Career Pathways Training (CPT) application process by providing support with eligibility requirements, documentation, and enrollment.
- Review applications and supporting documentation to conduct initial eligibility assessments and ensure compliance with program requirements.
- Coordinate with counselors, payment specialists, and internal departments to support participant success and facilitate timely case resolution.
- Maintain participant records and support intake, registration, orientation and workshop activities using Salesforce and other internal systems.
Assistant Program Specialist
1199SEIU Training and Employment Funds
New York, NY
07.2025 - Current
- Guide participants through the Career Pathways Training (CPT) application process by providing support with eligibility requirements, documentation, and enrollment.
- Review applications and supporting documentation to conduct initial eligibility assessments and ensure compliance with program requirements.
- Serve as a primary point of contact for participants, addressing questions and resolving application, enrollment, and sponsorship-related issues.
- Coordinate with counselors, payment specialists, and internal departments to support participant success and facilitate timely case resolution.
- Maintain participant records and support intake, registration, orientation and workshop activities using Salesforce and other internal systems.
Administrative Assistant
PeakPoint/ Mount Sinai ASC
New York, NY
06.2024 - 07.2025
- Acted as the primary point of contact for patients, responding to inquiries, directing calls, and coordinating procedure scheduling.
- Verified insurance coverage and obtained prior authorizations to support timely patient care and procedure approval.
- Prepared medical charts, consent forms, and procedural documentation to support patient care.
- Assisted with scheduling, patient registration, and day-to-day administrative operations in a fast paced healthcare setting.
Administrative Assistant
PeakPoint/ Mount Sinai ASC
New York, NY
06.2024 - 07.2025
- Served as a primary point of contact for patients, responding to inquiries, directing calls, and coordinating procedure scheduling.
- Verified insurance coverage and obtained prior authorizations to support timely patient care and procedure approval.
- Prepared medical charts, consent forms, and procedural documentation to support patient care.
- Assisted with scheduling, patient registration, and day-to-day administrative operations in a fast paced healthcare setting.
Third Party Billing Intern
Odyssey House
New York, NY
12.2023 - 02.2024
- Processed personal needs checks and managed monthly closing of allowances to ensure timely access to funds for clients.
- Entered rent charges for housing programs and collaborated with staff to address rental arrears.
- Coordinated with Human Resources Administration (HRA) to process conserved fund checks, facilitating financial support for clients.
Third Party Billing Intern
Odyssey House
New York, NY
12.2023 - 02.2024
- Processed personal needs checks and managed monthly closing of personal needs allowances.
- Entered rent charges for housing programs and collaborated with staff to address rental arrears.
- Coordinated with the Human Resources Administration (HRA) to process conserved fund checks.
Billing Coordinator
Maternal Fetal Medicine
New York, NY
08.2021 - 10.2023
- Prepared and submitted electronic insurance claims while reviewing documentation for accuracy.
- Submitted claims and appeals within required deadlines and followed up on unpaid claims and insurance denials.
- Submitted claims and appeals by deadlines, followed up on unpaid claims and insurance denials to expedite resolution.
- Collaborated with insurance companies to resolve claim issues, ensuring timely payment processing and minimizing delays.
Billing Coordinator
Maternal Fetal Medicine
New York, NY
08.2021 - 10.2023
- Verified patient insurance benefits and eligibility before appointments to ensure accurate billing and coverage.
- Prepared and submitted electronic insurance claims while reviewing documentation for accuracy.
- Submitted claims and appeals within required deadlines and followed up on unpaid claims and insurance denials.
- Worked with insurance companies to resolve claim issues and help ensure timely payment processing.
Teacher’s Assistant
Bright Horizons
New York, NY
12.2019 - 12.2020
- Supported the care and development of infants and toddlers by creating a safe, engaging and nurturing classroom environment.
- Assisted with daily classroom activities, including lessons, sensory play, art projects and group learning experiences.
- Built positive relationships with children, families, and teaching staff while supporting each child's developmental needs.
Teacher’s Assistant
Bright Horizons
New York, NY
12.2019 - 12.2020
- Supported the care and development of infants and toddlers by creating a safe, engaging and nurturing classroom environment.
- Assisted with daily classroom activities, including lessons, sensory play, art projects and group learning experiences.
- Built positive relationships with children, families, and teaching staff while supporting each child's developmental needs.
Group Leader
Police Athletic League
Bronx, NY
10.2015 - 08.2018
- Provided academic support and mentorship to youth participating in after-school programs.
- Planned and supervised educational and recreational activities that encouraged teamwork, leadership, and personal growth.
- Maintained a safe, structured environment while building positive relationships with participants and supporting their overall development.
Group Leader
Police Athletic League
Bronx, NY
10.2015 - 08.2018
- Provided academic support and mentorship to youth participating in after-school programs.
- Planned and supervised educational and recreational activities that encouraged teamwork, leadership, and personal growth.
- Maintained a safe, structured environment while building positive relationships with participants and supporting their overall development.
Education
Bachelor’s Degree - Forensic Psychology
John Jay College of Criminal Justice
New York, NY06-2026
Associate Degree - Human Services
Monroe College
The Bronx, NY04-2024
NHA Certification - Billing and Coding
SUNY Brooklyn EOC
07-2021
Skills
- Salesforce
- Case Coordination
- Microsoft Office Suite
- Problem Resolution
- Customer service
Timeline
Assistant Program Specialist
1199SEIU Training and Employment Funds
07.2025 - Current
Assistant Program Specialist
1199SEIU Training and Employment Funds
07.2025 - Current
Administrative Assistant
PeakPoint/ Mount Sinai ASC
06.2024 - 07.2025
Administrative Assistant
PeakPoint/ Mount Sinai ASC
06.2024 - 07.2025
Third Party Billing Intern
Odyssey House
12.2023 - 02.2024
Third Party Billing Intern
Odyssey House
12.2023 - 02.2024
Billing Coordinator
Maternal Fetal Medicine
08.2021 - 10.2023
Billing Coordinator
Maternal Fetal Medicine
08.2021 - 10.2023
Teacher’s Assistant
Bright Horizons
12.2019 - 12.2020
Teacher’s Assistant
Bright Horizons
12.2019 - 12.2020
Group Leader
Police Athletic League
10.2015 - 08.2018
Group Leader
Police Athletic League
10.2015 - 08.2018
NHA Certification - Billing and Coding
SUNY Brooklyn EOC
Bachelor’s Degree - Forensic Psychology
John Jay College of Criminal Justice
Associate Degree - Human Services
Monroe College