RACHEL AUGUST
Lebanon,TN
Summary
Experienced Case Manager with a focus on compassion in high-pressure environments. Committed to the attainment of the intended case outcomes. Demonstrates exceptional communication, conflict resolution, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Intensive Psychiatric Case Manager
Mental Health Cooperative
11.2023 - Current
- Manage a caseload of 20 individuals with severe and/or persistent mental health issues.
- Support clients in building problem-solving skills and coping mechanisms through targeted counseling techniques.
- Conduct thorough psychosocial assessments to identify individualized goals for each client''s recovery process.
- Participate in ongoing professional development opportunities to stay current on best practices within the mental health field.
Foster Care Case Manager
Department of Children's Services
05.2023 - 12.2023
- Managed a caseload of 15 families.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Registered Behavior Technician
Center of Development-Pediatric Therapies
10.2022 - 02.2023
- Managed a caseload of 6 children with Autism Spectrum Disorder and developmental delays
- Provided ABA therapy to children ages 18 months-12 years
- Worked with prompting and fading to encourage positive behaviors
Summer Intern
Youth Villages
05.2022 - 08.2022
- Supervised teenage boys with sexual problem behaviors in a level three residential facility.
- De-escalated conflict and crisis situations and ensured the safety of all residents.
- Created activities and actively engaged youth.
Youth Worker
Upper Cumberland Human Resource Agency
03.2021 - 08.2022
- Supervised at-risk girls and boys between the ages of 12-18 in residential care facilities.
- Administered medications to the clients in the morning and evening.
- Served as a liaison between the children and supervisors.
- De-escalated conflict and crisis situations and ensured the safety of all residents.
Education
Bachelor of Science - Human Ecology, Child Development and Family Relations, Trauma Informed Care
Tennessee Technological University
Cookeville, TN12.2022
Skills
- Conflict Resolution
- Communication
- Teamwork
- Treatment Planning
- Documentation
- Client Empowerment
Accomplishments
Owner, 12/23 - Present
A New Chance Creations- Lebanon, TN
- Manage a side project that involves creating and distributing complimentary birthday baskets to children in foster care around Tennessee.
- Have made and delivered approximately 50 birthday baskets thus far.
- Featured on WKRN News 2 for the creation of these birthday baskets and the impact they have had on local foster families.
Volunteer Experience
Volunteer, 03/24 - Present
Nashville Foster Love Closet- Antioch, TN
- Transport and deliver donations from members of the community.
- Assist with sorting and organizing donations for foster children.
- Assist with donating needed items to local foster families.
Timeline
Intensive Psychiatric Case Manager
Mental Health Cooperative
11.2023 - Current
Foster Care Case Manager
Department of Children's Services
05.2023 - 12.2023
Registered Behavior Technician
Center of Development-Pediatric Therapies
10.2022 - 02.2023
Summer Intern
Youth Villages
05.2022 - 08.2022
Youth Worker
Upper Cumberland Human Resource Agency
03.2021 - 08.2022
Bachelor of Science - Human Ecology, Child Development and Family Relations, Trauma Informed Care
Tennessee Technological University
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