Professional Summary
Overview
Work History
Education
Skills
Timeline

Rachel Bahal

Verizon
Wilbraham,MA
27
years of professional experience

Dedicated dispatcher with expertise in customer service and conflict resolution. Proficient in multitasking and team collaboration, ensuring efficient service delivery in high-stress environments.

Work History

Dispatcher

27 Years 2 Months
Verizon | 06.1999 - Current
  • Utilized advanced dispatch software to track service requests and monitor technician locations in real-time.
  • Managed scheduling and routing of service technicians for optimal efficiency in field operations.
  • Provided mentorship to junior dispatch staff, enhancing team performance and knowledge sharing.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Assisted in resolving customer complaints and grievances.

Education

High School Diploma

Millbury High School | Millbury, MA

Skills

Dispatch coordination
Schedule management
Work order management
Field personnel dispatch
Incident reporting
Coverage verification
Tracking systems
Data entry
Customer service
Customer relations
Conflict resolution
Problem-solving
Decision-making
Mentorship programs
Task assignment
Team collaboration
Multitasking organization
Task prioritization
Verbal communication
Crew dispatch
Updating logs
Service coordination

Timeline

Dispatcher

Verizon
06.1999 - CurrentRead More

Millbury High School

High School Diploma
Read More
Rachel Bahal