Rachel Baldwin
Delran ,NJ
Summary
Strategic and data-driven leader with expertise in analytics, compliance, and process improvement. Skilled in leveraging data insights to drive decision-making, optimize workforce strategies, and enhance operational efficiency. Experienced in performance monitoring, reporting, and stakeholder collaboration, with a strong background in training and compliance. Passionate about using data to improve HR strategies and business performance. Seeking to apply analytical expertise to drive impactful people analytics initiatives.
Overview
14
14
years of professional experience
Work History
Support Coordination Supervisor
Spectrum Care Management & Counseling
Mahwah, NJ
08.2022 - Current
- Ensures compliance with Division of Developmental Disabilities policies and procedures while optimizing processes for efficiency and accuracy.
- Oversees workforce performance by analyzing key metrics, identifying trends, and aligning employee activities with agency needs.
- Works closely with HR Business Partners to provide insights and solutions to business challenges, integrating people analytics into the decision-making process.
- Establishes rapport with clients and community vendors, ensuring strong relationships are maintained.
- Participates in organizational strategic planning committees and assists the administrative team with monthly billing verification.
- Develops and delivers training programs to enhance team capabilities in data analysis, reporting, client support, and compliance.
- Addresses client concerns through data-backed solutions, maintaining high satisfaction and engagement levels.
- Maintain confidentiality of sensitive employee and client data, while ensuring data integrity and compliance with best practices.
- Conducts performance evaluations and provides constructive feedback for employee growth, while monitoring employee performance metrics to ensure adherence to quality standards.
Support Coordinator
Spectrum Care Management & Counseling
Mahwah, NJ
01.2018 - 08.2022
- Supported individuals with developmental disabilities in navigating the Fee-for-Service individualized budget system.
- Developed and monitored personalized support plans, adjusting as needed to meet evolving goals.
- Guided families through social services, provider networks, and financial/legal matters, such as guardianship and special needs trusts.
- Maintained accurate records, responded to inquiries, and ensured compliance with DDD requirements.
- Provided compassionate support and clear communication to enhance client outcomes.
Court Service Officer 1
State Of New Jersey Judiciary Department
Trenton, NJ
11.2016 - 08.2017
- Created a comprehensive training manual on case practices and procedures.
- Reviewed and processed legal documents, including Notices of Appeals, and motions.
- Scheduled and monitored accelerated appeals through resolution.
- Prepared memorandums for the appellate panel review.
- Managed electronic legal documentation and filings.
Investigator/ Case Manager
Department of Children and Families
Lumberton, NJ
06.2011 - 07.2016
- Investigated allegations of institutional child abuse or neglect, gathering evidence, and preparing detailed reports.
- Identified noncompliance with state statutes and regulatory requirements, and provided recommendations for corrective action to ensure children's safety.
- Conducted initial intake investigations of severe abuse and neglect cases.
- Handled complex caseloads, providing counseling to families, and developing case plans.
- Acted as a witness in court, and prepared detailed investigative reports for administrative and court review.
- Utilized community resources and facilitated Family Team Meetings, and maintained electronic documentation of client interactions.
Education
Bachelor of Science - Social Work
Rutgers University
Camden05-2011
Skills
- Data analytics
- Staff management
- Policy compliance
- Task prioritization
- Workforce planning
- Strong communicator
- Strong organizational skills
- Complex Problem Resolution
- Customer Satisfaction
- Cross-functional collaboration
- Training and mentoring
Timeline
Support Coordination Supervisor
Spectrum Care Management & Counseling
08.2022 - Current
Support Coordinator
Spectrum Care Management & Counseling
01.2018 - 08.2022
Court Service Officer 1
State Of New Jersey Judiciary Department
11.2016 - 08.2017
Investigator/ Case Manager
Department of Children and Families
06.2011 - 07.2016
Bachelor of Science - Social Work
Rutgers University
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