Rachel Bandoo
Summary
High-energy collaborator with the proven ability to deliver solutions that suit business needs and exceed customer expectations. Driver of success who is continuously adapting to complex situations to solve problems. White glove treatment provider, ensuring customer satisfaction from start until beyond. Confident team member/leader who uses excellent communication methods to achieve understanding. Eager to help team achieve company goals. Passion for aligning security architecture plans and processes with security standards and business goals. Eager to secure entry-level Security Customer Engineer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Endpoint Management Coordinator
SitusAMC
09.2022 - Current
- Led team of 6. Assisted in coordination process for large shipment of recycled IT assets, for international firm usage.
- Implement solutions to monitor the quality and timeliness of the customer support experience.
- Tested and provisioned assets to meet user standards.
- Entered data, generated reports and produced tracking documents using Microsoft Excel.
- Collaborated with Software Engineering teams to drive prompt resolution of customer impacting issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Chemistry Lab Assistant
St. Petersburg College
09.2018 - 12.2018
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
- Organized instructional materials, facilities and solutions for experiments.
- Prepared lab for 4 experiments per week using chemistry knowledge and instructional information.
- Tracked experimental results, coordinated data reviews and produced detailed reports for Chemistry Professor use.
Market Research Interviewer
Nielsen
10.2016 - 08.2017
- Conducted 30+ consumer surveys daily and gathered data on purchasing habits for use in branding efforts.
- Conducted telephone interviews of general population to collect data for media studies.
- Maintained patience and professionalism despite negative customer interactions.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Maintained customer engagement by completing short surveys with minimal complexity.
Small Business Deposits Agent
Bank Of America
11.2014 - 12.2015
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Managed 20+ accounts daily by reviewing and mitigating discrepancies and collaborating with account holders.
- Consistently maintained 90% customer service satisfaction ratings through quality control and delivering exceptional customer experience .
Education
Bachelor of Science - Cyber Security
St. Petersburg College
Clearwater, FL12.2023
Associate of Arts -
St. Petersburg College
Clearwater, FL01.2018
Skills
- Information Confidentiality
- Customer Service
- Documenting Incidents
- Technical Support and Assistance
- Active Listening
- User Training
- Security Protocol Understanding
- User Experience
- Hardware Replacement
- Client Requirements
- Critical Thinking
- MS Office
Certification
CompTIA Security+ (in progress)
SC-900 (in progress)
AI-900 (in progress)
Timeline
Endpoint Management Coordinator
SitusAMC
09.2022 - Current
Chemistry Lab Assistant
St. Petersburg College
09.2018 - 12.2018
Market Research Interviewer
Nielsen
10.2016 - 08.2017
Small Business Deposits Agent
Bank Of America
11.2014 - 12.2015
Bachelor of Science - Cyber Security
St. Petersburg College
Associate of Arts -
St. Petersburg College
Similar Profiles
Lashminarayanan SubbarayaluLashminarayanan Subbarayalu
Senior Manager at SitusAMCSenior Manager at SitusAMC
Paul TaylorPaul Taylor
AVP- Mortgage Origination Assessment at SitusAMCAVP- Mortgage Origination Assessment at SitusAMC
Nancy DehlicNancy Dehlic
Mortgage Underwriter at SitusAMCMortgage Underwriter at SitusAMC
Komal ChavanKomal Chavan
Senior Analyst at SitusAMCSenior Analyst at SitusAMC
Nitin VermaNitin Verma
Lead Endpoint Management Engineer at Mphasis LimitedLead Endpoint Management Engineer at Mphasis Limited