Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Banks

Conroe

Summary

Dynamic professional with a proven track record at Nordstrom, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and developing staff through effective training. Strong financial management skills complemented by team leadership abilities, consistently achieving performance metrics and fostering a collaborative work environment. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Plato's Closet
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Service Desk Associate & Logistics

Nordstrom
10.2021 - 02.2025
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Coordinated with other departments to resolve escalated issues promptly and effectively.
  • Provided exceptional customer service through active listening, empathy, and clear communication skills.
  • Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
  • Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.

Cashier

Walmart
09.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Associate of Science - Health Sciences

Lone Star College
Conroe

High School Diploma -

Spring High School
Spring, TX
05-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff management
  • Workload management
  • Retail operations
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Financial management
  • Performance reviewing
  • Strategic planning

Accomplishments

Employee of the month at Walmart for helping a customer.

Employee of the month at Nordstrom for having top results.


Timeline

Assistant Manager

Plato's Closet
12.2022 - Current

Service Desk Associate & Logistics

Nordstrom
10.2021 - 02.2025

Cashier

Walmart
09.2019 - 08.2021

Associate of Science - Health Sciences

Lone Star College

High School Diploma -

Spring High School

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