Trina Echikunwoke
Pickerington,Ohio
Summary
Multi-faceted customer service professional with over three years of experience in retail, over a year of management, as well as two years of courier driving. Proven expertise with complex problem solving and data analysis. Exceptional management skills have led to significant improvements in staff motivation and customer engagement. Adaptable and detail-oriented, equipped with strong leadership capabilities and a commitment to delivering outstanding results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Plato's Closet, Reynoldsburg
01.2024 - 08.2025
- Managed store staffing, including scheduling, hiring, and training of new employees
- Delegated store operations, ensuring compliance with all applicable laws and regulations
- Utilized customer feedback to identify areas where store processes could be improved
- Created and managed a reward system that increased employee motivation and morale by 23%
- Developed and implemented a marketing strategy that resulted in a 7% increase in monthly store sales
- Monitored store performance, providing regular reports to upper management
Delivery Associate
Dicey Logistics, LLC, Etna
10.2023 - 05.2025
- Managed package delivery routes and adjusted as needed to ensure on-time delivery
- Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
- Paid close attention to scheduled times and instructions with beyond satisfactory reports
Prestige Beauty Advisor / Lead Cashier
Ulta Beauty, Pickerington
07.2022 - 10.2023
- Analyzed customer data to identify buying trends, resulting in an improved product selection
- Developed promotional materials and campaigns to drive customer engagement
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 40%
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 10% increase in sales
- Developed product knowledge, allowing for accurate and informed recommendations
- Built and maintained client relationships, resulting in an increase for in-store salon referrals
Box Office Associate
Bogart's - LiveNation, Cincinnati
10.2021 - 03.2022
- Monitored theater entrances to ensure ticket authentication and prevent unauthorized admission
- Utilized social media to promote the event and increase awareness, resulting in a 8% increase in ticket sales
- Resolved over 2700 attendee technical issues in a single month, resulting in a 5% decrease in customer dissatisfaction per event night
Education
Bachelor of Science -
Columbus State Community College
Columbus, OhioSkills
- Complex Problem Solving
- Management Skills
- Flexibility and Adaptability
- Hard Working
- Data Analysis
- Microsoft Office Suite
- Detail Oriented
- Active Listening
- Critical Thinking
- Highly Organized
- Project Management
- Time Management
- Conflict Resolution
- Interpersonal Skills
- Self-Motivated
- Cooperative
- Customer Service
- Leadership Skills
Certification
CPR
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Store Manager
Plato's Closet, Reynoldsburg
01.2024 - 08.2025
Delivery Associate
Dicey Logistics, LLC, Etna
10.2023 - 05.2025
Prestige Beauty Advisor / Lead Cashier
Ulta Beauty, Pickerington
07.2022 - 10.2023
Box Office Associate
Bogart's - LiveNation, Cincinnati
10.2021 - 03.2022
Bachelor of Science -
Columbus State Community College